Head of Trading Operations
We’re looking for an exceptional Head of Trading Operations to lead our broking operations function and drive commercial performance, operational efficiency, and trading discipline across our Retail division. You will be a core member of the Trading Operations Director’s Senior Leadership Team (SLT), working collaboratively to drive operational and commercial improvements across the division.
You will lead a multidisciplinary team — responsible for Regional Operations Managers and Quality Assurance — ensuring a consistent, data driven, and performance focused approach across our broking operations.
This role is remote, with travel required across our regional offices.
What You’ll Be Doing
- Leading the Trading Operations strategy to uplift commercial performance, EBITDA margin, and operational efficiency.
- Driving data‑led decision making, ensuring insight, KPIs and reporting inform business actions.
- Overseeing the Quality Assurance function to ensure consistent, compliant trading behaviours.
- Identifying inefficiencies and delivering continuous improvement across trading processes.Partnering with senior stakeholders across Retail, Broking, Operations, Compliance, L&D and Integration.
- Providing leadership, coaching and development to a remote team.
- Supporting acquisitions through MI review, risk assessment, and integration planning.
- Contributing to SLT priorities as a key advisor to the Retail Trading Operations Director.
What We’re Looking For
As our Head of Trading Operations, you’re a supportive but focused people manager who knows how to get the best from your team. You use data and insight to guide decisions, solve problems and improve trading processes. You’re comfortable working with a range of colleagues, offering clear direction and helping your team stay accountable. Above all, you care about making practical improvements that strengthen performance and support the business.
You’ll ideally have:
- Demonstrable experience in a broking or trading‑focused insurance environment.
- Strong people leadership skills, with experience managing remote teams.
- Excellent Excel skills, including handling, analysing and interpreting complex data.
- Proven ability to influence stakeholders at all levels, including senior leaders.
- Strong operational awareness and the ability to drive measurable improvements.
- Experience using Acturis (nice to have).
- Familiarity with Power BI or other analytics tools (nice to have).
Rewards & Benefits:
- Competitive salary with an annual pay review and bonus scheme
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) plus bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex‑benefits- A range of flexible benefits to choose from, that are most important to you
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme- up to 5 days annually
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