Clockwise Wood Green, London - Coworking & Office Space, 50 Station Road, London, UK
Job Type
Full Time
Workspace
Office
About the Role
- JobTitle: Head of Bookings (Sales)
- Location: Wood Green, London – office based
- Company: myhomeisyours.com (MHIY)
MHIY is looking for a commercially astute, strategic & dynamic Head of Bookings to join the senior team and help grow the company over the next 5 years. This is a pivotal appointment for a highly capable & dynamic individual who wants to join a small but thriving company, be very hands on and work in a results focused environment with lots of autonomy.
MHIY is owned by Orla & Titti, was launched over 10 years ago and we are now a nationwide emergency relocation business with many B2B suppliers & customers. The Bookings Team receive enquiries daily that need to be responded to swiftly and efficiently with on-point and reasonable accommodation options.
We are a Tottenham based business with offices in Wood Green and love to support the local economy in recruitment and staff off-sites.
You will report directly to Patricia Bacon, the Commercial Operations Director, and manage the in‑house team of Team Leaders (2) and Booking Executives (currently 6 that will grow significantly as we on‑board additional partners) through 2026 and beyond.
About the Role
myhomeisyours is seeking a passionate, sales‑driven Head of Bookings to lead and optimise our B2B Bookings (Sales) function. This is a hands‑on leadership role responsible for driving enquiry conversion, maximising revenue, and ensuring best‑in‑class customer experience across all booking channels.
You will manage and develop a high‑performing team of Booking Executives, while owning the end‑to‑end enquiry and booking process. This role is ideal for someone who loves a fast‑paced environment and thrives on performance, data, optimisation, and motivating teams to exceed targets while juggling demanding clients and stakeholders.
Key Responsibilities
Leadership & Team Management
- Lead, manage, and inspire The Team Leaders and Booking Executives to consistently exceed conversion and revenue targets.
- Set clear KPIs, monitor performance, and deliver regular coaching, training, and feedback.
- Foster a passionate, sales‑focused, and customer‑centric team culture.
Sales & Conversion Optimisation
- Own and optimise the full enquiry‑to‑booking journey to deliver maximum conversion rates & margins.
- Onboard new partners & channels and optimise and grow.
- Actively analyse enquiry sources, response times, and conversion data to identify improvement opportunities.
Process, Systems & SOPs
- Ensure all Standard Operating Procedures (SOPs) and systems of work are current, clearly documented, and consistently followed.
- Continuously improve processes to maximise efficiency, productivity, and scalability.
- Work closely with operations and leadership to ensure booking processes align with wider business objectives.
Partner & Channel Management
- Work with external partners and distribution channels to optimise performance and conversion.
- Monitor partner performance, identify opportunities for growth, and support strategic initiatives.
- Ensure partner enquiries are handled efficiently and converted effectively.
Website & Digital Optimisation
- Collaborate with internal teams to optimise website & internal systems to performance from an enquiry and conversion perspective.
- Provide insight into user behaviour, booking friction points, and sales opportunities.
- Support website testing, improvements, and booking funnel optimisation.
Skills & Experience
- Proven experience in a sales‑led bookings, reservations, or revenue role, ideally within hospitality, short‑let, or accommodation sectors.
- Strong people management experience, with a track record of leading and developing teams.
- Highly commercial mindset with a passion for sales, targets, and performance optimisation.
- Experience managing enquiry pipelines and improving conversion rates.
- Proven experience working with systems, CRMs, and booking platforms ideally in a high growth environment.
- Experience working with partners and external channels.
- Strong analytical skills with the ability to turn data into action.
- A confident, proactive and results‑oriented leader.
If this sounds like the right opportunity for you, we’d love to hear from you. Please send your CV and a cover letter to patricia@myhomeisyours.com by 27th February 2026
#J-18808-Ljbffr