This role is a perm role
Location:London, England – United Kingdom. UK (Hybrid) with travel to client sites
Clearance:DV desirable. SC (active) accepted.
What you’ll bring (Essential)
- Proven KIM leadership delivering complex programmes in large or regulated organisations:
- Strategy & operating model design (governance, roles/RACI, controls).
- Information architecture (taxonomies/ontologies, metadata models, content types).
- Records & information governance (retention schedules, legal hold, auditability, privacy).
- Knowledge lifecycle (capture, curation, findability, reuse, communities of practice).
- Search & discovery (enterprise search design, relevancy tuning, analytics).
- Consulting track record: discovery, problem framing, business case/benefits, stakeholder management, executive storytelling and facilitation.
- Leadership of teams (line and/or matrix): resourcing, coaching, performance management, delivery assurance.
- Tooling expertise in one or more: Microsoft 365 (SharePoint, Teams, Purview Information Protection & Records), OpenText, Content Manager (TRIM), Documentum, Confluence, Elastic or Azure Cognitive Search, graph/knowledge approaches.
- Change & adoption design and measurement (training, comms, champions, behavioural metrics).
- Security-aware delivery: working within protective monitoring and information handling constraints.
- SFIA L5 alignment across relevant skills (see mapping below).
- Excellent written/spoken English; strong workshop facilitation and executive communication.
Desirable
- Experience in UK Central Government, Defence, or other regulated/public sector environments.
- Familiarity with applicable standards and frameworks (e.g., ISO 15489 records, ISO 30401 knowledge management, ISO 27001 information security), and information risk/compliance approaches.
- Experience with Microsoft 365 E5 capabilities (Purview Labels/Records, DLP, Insider Risk), Power Platform, Viva (Topics/Answers), and AI-assisted knowledge experiences.
- Exposure to service integration (e.g., service management alignment for KIM), business architecture, or operating model design.
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