Leads the delivery of secure, reliable, and cost-effective IT services, ensuring alignment with business strategy and customer needs. Accountable for end-to-end IT operations, outsourced service providers, and technology risk, with a strong focus on performance, governance, and commercial value.
Key Contributions
- Oversee IT operations across infrastructure, applications, networks, and end-user services, ensuring high availability and performance
- Manage strategic relationships with external IT partners, driving service quality, accountability, and value from outsourced contracts
- Implement and assure robust cybersecurity controls, including vulnerability management, monitoring, and incident response readiness
- Own IT service governance, including service catalogue, SLAs/KPIs, and continuous improvement initiatives
- Ensure effective cost management of IT services, including hosting, change requests, and supplier spend
- Lead business continuity and disaster recovery planning, ensuring resilience of critical services
- Maintain compliance with regulatory and data protection requirements, supporting audits and governance frameworks
- Drive a customer-first, high-performance culture while influencing senior stakeholders across the organisation
Experience and Qualifications
- Proven experience managing large IT outsourcing contracts in the Insurance and ideally Insurance Broking sector.
- Extensive hands‑on experience across infrastructure, networks, cloud services, and application management.
- Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure‑by‑design principles.
- Proven capability in managing ITIL‑aligned service management processes (incident, problem, change, and release management).
- Understanding of regulatory and compliance frameworks such as PCI‑DSS, GDPR, and FCA requirements (preferred).
- Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial.
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