Product Manager - Head of Channels and Platforms
Croydon, England, United Kingdom
Janes empowers military, government, and defence leaders to act with confidence in an increasingly complex world. Our trusted defence, security, and geopolitical information delivered through seamless digital platforms and system integrations turns overwhelming data into clear, actionable intelligence and insight. By filling critical information gaps, Janes helps customers analyse threats, accelerate decisions, and stay ahead of emerging challenges.
Job purpose:
The purpose of the Head of Platforms and Channels Product Manager role is to define, own, and evolve Janes’ platform and distribution channel strategy and requirements to ensure our products are scalable, reliable, and consistently deliver value to customers across all touchpoints.
This role is accountable for the product vision and roadmap of core platforms and customer‑facing channels, driving customer renewal rates, sales, and satisfaction.
The Head of Platforms and Channels Product Manager is a senior member of the Product team, reporting to the Chief Product Officer (CPO). The role works closely with Technology, Research, Sales, and Customer Success to align platform capabilities and channel experiences with business strategy, customer needs, and long‑term growth objectives.
How you will contribute at Janes:
Success in the Head of Platforms and Channels Product Manager role includes:
- Using customer feedback, usage data, and business metrics to guide prioritisation and continuous improvement
- Defining and owning the vision and roadmap for Janes’ core platforms and customer channels, aligned with company strategy
- Leading discovery and prioritisation to ensure platform capabilities support multiple products, teams, and customers at scale
- Ensuring customer‑facing channels (including online and offline delivery) deliver a consistent, reliable, and intuitive experience
- Partnering closely with Engineering to translate strategy into clear, actionable product requirements and delivery plans
- Establishing product standards, governance, and ways of working for platforms and channels across the Product organization
- Supporting Sales and Customer Success by ensuring platforms and channels enable commercial goals such as renewals, upsell, and retention
- Communicating platform and channel performance, progress, and risks clearly to the CPO and senior stakeholders
- Representing platform and channel strategy in leadership forums and contributing to Board‑level product discussions as required
The ideal skills and experience for this role are:
- Significant experience (10+ years) in Product Management, including ownership of online and offline channels
- Proven experience defining and delivering product strategy and roadmaps for complex, multi‑team environments
- Strong understanding of platform product management, including scalability, reuse, and internal customer needs
- Experience in customer migrations off technical debt and retiring platforms
- Experience working closely with Engineering teams, writing user stories and working with Engineering to implement
- Strong stakeholder management skills, with the ability to influence at senior and executive level (including the CPO and CTO)
- Ability to use data, metrics, and customer insights to inform prioritisation and decision‑making
- Excellent communication skills, including the ability to clearly articulate strategy and trade‑offs
- High attention to detail combined with the ability to think strategically and long term
- Experience in B2B, data, intelligence, or SaaS products is highly desirable
Benefits:
- 27 days of annual leave
- Healthy half (0.5 day leave every 6 months for wellbeing)
- Private medical insurance – BUPA
- Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay)
- Paternity (100% of basic salary for 6 weeks)
- Life cover
- Access to an on‑site gym
Life at Janes
We believe Janes is truly a great place to work. Our values and leadership code drive everything we do, and we understand that the right behaviours and culture will always result in the best outcomes for our customers, our colleagues, our shareholders, and our business. We provide a supportive, stretching, and dynamic environment with the ability for you to grow rapidly, both personally and professionally.
Janes is an inclusive and equal opportunities employer and encourages applications regardless of age, race, disability, religion / belief, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy/maternity, or gender.
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