Role Overview
As Head of Operations Strategy (UK & Ireland), you will report to the General Manager – UK&I and set Voi’s operations strategy across the region, driving scalable, efficient, and high‑performing operations. Your responsibilities will include defining operating models, optimising cost and performance, and ensuring strong alignment between local markets and central functions to support business growth and operational excellence.
Responsibilities
- Set, communicate and implement the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence.
- Develop and evolve operating models (including 3PL, workforce management and service design) to enable scalable and efficient operations.
- Manage budgeting, forecasting and cost performance, partnering with FP&S to drive financial discipline.
- Oversee unit economics, ride performance and utilisation to inform city‑level P&L decisions and market profitability.
- Build and evolve performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high‑quality data, strong adoption and actionable insights.
- Identify, monitor and prepare for city launches while delivering high‑impact operational initiatives (feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations).
- Drive operational and rider analytics, translate insights into actions that improve performance while balancing cost and rider experience, and address critical operational issues and misalignments.
- Support and develop the operations strategy team in London by setting clear goals and aligning work with strategic priorities.
- Act as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation.
- Contribute to global operations discussions, sharing insights to support cross‑market alignment and capability development.
Qualifications
- Bachelor’s degree in operations, engineering, business or similar.
- 6–10 years’ experience in operations strategy, logistics/field operations or a high‑growth environment.
- Proven experience managing budgeting, forecasting and operational cost performance.
- Strong analytical capability with experience in deep data analysis and translating insights into strategy.
- Experience driving complex, cross‑functional initiatives and influencing senior stakeholders.
- Strong understanding of operational models, including 3PL and workforce management.
- Experience managing and developing high‑performing teams.
- Experience using AI in a role‑specific context, with a focus on continuously improving output quality.
We are committed to responsible and ethical recruitment practices, ensuring that all recruitment processes are fair, transparent and free from exploitation. All associated recruitment costs are borne by Voi, and we work only with partners who uphold these standards.
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