London/Hybrid (2 office days per week, with some UK travel)
This well established and loved high street retailer is going through an exciting period of digital transformation, including building a world class team. They’re looking for a Head of Digital Operations to drive growth, operational success and customer experience.
Why should you join?
- An international business who are performing well online and continue to heavily invest in digital growth and transformation.
- Work with an exceptional Digital Director, acting as his right hand man to drive digital operations, working collaboratively with multiple business functions and teams.
- Be part of some very exciting initiatives, projects and launches.
- A values driven business, who foster inclusivity and employee wellbeing.
- Flexible working culture with 2 office days per week, and some fantastic benefits.
The Role
You’ll be a key player in shaping digital strategy, working cross-functionally with Commercial, Finance, Supply Chain, and Tech to optimise forecasting, stock, and customer experience. It’s a leadership role with big impact — think operational excellence, digital growth, and slick campaign delivery.
- Define and lead the digital operations and campaign activation strategy.
- Oversee planning, execution, and optimisation of web and app campaigns.
- Ensure seamless execution of digital trade activities, (stock, demand forecasting, fulfilment etc)
- Performance & Reporting.
- Work closely with commercial, supply chain, finance, technology, and marketing teams to drive operational success.
- Lead initiatives to enhance digital capabilities through technology and process optimisation.
- Build, manage and develop a high performing Digital Campaign and Operations team.
You
This role requires a driven digital operations specialist who wants to make a difference in a growing business. Need someone super commercial, analytical and tech savvy. You'll need:
- Experience in a large retail business (with a big digital presence) with a more complex org structure.
- Omnichannel experience is a must – website, mobile app, in store platforms.
- Deep understanding of digital campaigns, customer journeys, trade cycles & ecommerce operations
- Strong grasp of forecasting, stock management & fulfilment readiness
- Proven ability to lead and scale high-performing digital and ops teams
- Skilled in automation, tech integration & continuous process improvement – someone really tech savvy who loves working with tools and tech.
- Strategic thinker with cross-functional know-how across supply chain, finance & customer experience
- Data-driven, with experience turning insight into action and measurable results
- Track record of delivering complex campaigns in fast-paced retail or ecommerce settings
- Bonus at 20%
- Employee discount at 25% and product allowance.
- Pension company contribution up to 5% employee matched through Standard life
- 33 Days Holiday per year (Inclusive of bank holidays)
- Private Medical Care single cover
- Exclusive benefits, free advice and savings from a range of retailers and providers
- Electric Car Scheme
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