Head of Business Management

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we’re part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

Leading the operations strategic and continuous improvement programs and budget delivery, the Head of Business Management will support the Operational function in the investigation, design, prioritisation and delivery of transformation, whilst maintaining a laser focus on the budget. This will involve working strategically with senior executives in PFUK, in particular with our IT and Transformation teams, & with key experts within PF central operations to set & execute plans for the operational function that will enable successful transformation and optimisation in accordance with our POPs commitments.

With a view to internal and wider budget execution, the role holder will also lead our procurement division, ensuring that we have a clear supplier strategy and can identify and deliver efficiencies in line with the business and central expectations.

Key Responsibilities

• Drive continuous improvement culture and the financial/FTE efficiency within the operational team. Create financial value, & optimise/reduce/avoid operational waste in line with the operations and business strategy.
• Provide leadership to the Operational strategic and Continuous improvement transformation activities, specifically with regard our internal agent led teams and 3rd party Product Owners.
• Ensure clear, comprehensive and actionable MI, reporting, documentation and presentation material is produced for all internal and external partner committees, to enable efficient conversation and decision making.
• Ensure that the operational teams are operating within control. Work with 1LOD and internal QA teams to build effective monitoring dashboards that critically assess the implementation of our Consumer Duty and regulatory commitments. Identify where change is needed and support in the delivery of required improvements.
• Align with our PFUK Transformation team to support Transversal Projects providing the operational ‘lens’ for the team to ensure true transformation change is achieved from the activities.
• Be a ‘role model’ for our operations team. Operate with positivity and openness. Be collaborative and invest time both in self and team development.

Skills & Attributes

• Ability to handle highly complex organisational matters with clarity, diplomacy, and tact
• Demonstrable ability to drive continuous improvement strategies transversally across departments
• Ability to orchestrate local and group objectives across multiple teams in line with business strategy
• Strong level of financial acumen / managing budgets
• Financial Services Experience is required

Could this be you?

Making a positive impact is at the heart of everything we do. We’re looking for people who live by our values, who are positive, brave, and own it. Don’t let confidence hold you back. You don’t need to meet every requirement - if you have around 75% of the skills and the right attitude, we’d love to hear from you.

What’s in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan
• Opportunity to buy/sell holiday giving you even more control over your work-life balance
• Flexible benefits including private medical insurance and lifestyle discounts
• A culture that values collaboration, development, and wellbeing

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Informal chat with the Hiring Manager
• Online Psychometric Testing
• Competency-based interview with COO and HR (60 Minutes)

We aim to complete the process within 3-4 weeks, depending on availability. If you’re not shortlisted, we’ll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

We’re committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation, or background.

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