Head of Security

Our client is one of the UK’s most visited cultural and entertainment destinations in London, bringing together culture, creativity and technology. This is a high-profile, high-footfall environment where innovation and public experience are at the core. The Head of Security is the strategic lead for all security, emergency management, public safety, and health & safety compliance across the estate. This role ensures a safe, secure, and welcoming environment for visitors, staff, and partners, while acting as a trusted advisor to senior leadership on risk, resilience, and crisis management.

The Job

• Lead all security operations including guarding, control room, and surveillance systems.
• Set standards and manage internal teams and external security providers.
• Oversee event security planning and delivery and ensure a visible, customer-focused security presence.
• Develop and implement security strategies aligned to organisational goals.
• Conduct threat and risk assessments; advise leadership on mitigation strategies
• Manage security contracts and tender processes.
• Act as primary liaison with key partners (e.g. police, emergency services, local authorities).
• Represent the organisation at industry forums and safety groups.
• Advise on security planning for venues and high-risk events.
• Develop and oversee crowd management and event safety plans
• Lead Safety Advisory processes and ensure compliance for live events
• Support teams with best practice, training, and post-incident reviews
• Develop and maintain emergency and business continuity plans and lead response to incidents and major events. Ensure readiness through training, exercises, and continuous improvement
• Build and lead a high-performing security team and set KPIs, monitor performance, and report to senior leadership. Promote a culture of professionalism, vigilance, and continuous improvement

The Person

• Significant security leadership experience in high-footfall environments (e.g. retail, events, venues, or stadia).
• Strong knowledge of risk management, crowd safety, and security operations.
• Experience managing vendors, budgets, and projects.
• Understanding of UK security and health & safety legislation.
• Excellent communication, stakeholder management, and decision-making skil.ls
• Relevant qualification in Security, Risk Management, or similar (Level 5+)
• Health & Safety qualification (e.g. NEBOSH) preferred
• Professional membership (e.g. Security Institute, IOSH, IRM) desirable
• Calm under pressure with sound judgement
• Proactive, solutions-focused mindset
• Excellent interpersonal and communication skills

#J-18808-Ljbffr…