About the company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.
Description
About the company
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
For more information, visit www.side.inc.
About The Role
The Global Head of Administration will establish and lead a unified global administrative and facilities infrastructure across all Side.inc sites - optimizing real estate, logistics, assets, and vendor ecosystems through structured process improvement, cost efficiency, and operational transparency.
Key Responsibilities
- Global Site Oversight
- Maintain an accurate, dynamic inventory of all physical sites (offices, studios, warehouses, and partner facilities).
- Track capacity, utilization, and occupancy to ensure alignment with workforce and production forecasts.
- Lead site expansion, consolidation, and relocation projects with clear financial models and ROI justification.
- Create and manage a global facilities performance dashboard integrating utilization, cost, and efficiency data.
- Process Improvement & Operational Excellence
- Audit global administrative and facilities processes to identify inefficiencies, redundancies, and risks.
- Design and roll out standard operating procedures (SOPs) for site operations, logistics, and admin workflows.
- Implement automation and digital tools for data capture, asset tracking, and reporting.
- Introduce a continuous improvement framework to drive measurable performance gains and cost reductions.
- Logistics, Assets & Inventory
- Oversee shipping, asset movement, and customs compliance across all geographies.
- Lead hardware and asset reconciliation programs to ensure data accuracy and accountability.
- Standardize asset tagging, lifecycle management, and disposal processes.
- Optimize logistics and vendor networks to reduce costs and improve delivery times.
- Vendor & Procurement Management
- Build and oversee a centralized global vendor management system that tracks all administrative, logistics, and facilities partners.
- Develop and enforce a Vendor Evaluation Process including:
- Pre-qualification and onboarding based on financial stability, service capability, and compliance.
- Quarterly and annual performance reviews using defined KPIs and SLAs (cost, quality, responsiveness, sustainability).
- Vendor scorecards to rank partners on performance and value contribution.
- Continuous improvement feedback loops to drive higher standards and accountability.
- Lead vendor consolidation and cost optimization initiatives, negotiating master service agreements and preferred pricing.
- Collaborate with Finance and Legal to ensure contract compliance and procurement governance globally.
- Financial Stewardship & Cost Optimization
- Own and manage the global facilities and administration budget, identifying cost efficiencies without sacrificing quality or service levels.
- Drive measurable cost savings through vendor rationalization, lease negotiations, and process efficiencies.
- Implement a cost-per-utilization-hour framework across lines of business and sites to assess real performance and ROI.
- Partner with FP&A to forecast, track, and report administrative expenditures against budget.
- Cross-Functional Collaboration
- Partner with Studio Operations, IT, Finance, and People Ops to align space, hardware, and logistics needs with business goals.
- Act as the central point of coordination between regional facilities leads and global operations leadership.
- Support sustainability initiatives across all facilities and logistics channels.
Requirements
- 10+ years of experience in global administration, facilities management, or operational leadership, ideally across multi-region organizations.
- Proven record of implementing global process improvements and achieving significant cost savings.
- Strong background in vendor evaluation, negotiation, and contract management.
- Experience in asset-intensive industries (creative production, technology, or media) preferred.
- Analytical and data-driven, with experience building KPI dashboards and operational scorecards.
- Highly collaborative, with excellent communication and stakeholder management skills.
Benefits
- Competitive Salary + Benefits
- Dynamic, multicultural and fun environment.
- You will be working for the world's leading provider of game services.
- We empower our people and offer regular progression opportunities to ensure our employees flourish.
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