Senior Product Manager - London / Hybrid
In just under 2 years, we’ve gone from 0 to over 600 customers - solving a burning customer pain point with a solution that scales. We’re now growing our Product team to help us move to the next phase of growth.
This is not an easy job. You’ll need to solve technically complex problems beautifully and fast. But we can promise it’ll be incredibly fulfilling - you’ll struggle to find a lovelier, more engaged group of customers to build for, or a more driven, impact‑focussed dev & design team to build with.
So if you’re keen for a challenge and want to make a meaningful impact, then please do read on!
The Role
Our initial success is due to putting our customers front‑and‑centre, rapidly building the tools that they need, and iterating based on their feedback. Your challenge is to ensure we maintain this deep understanding and the resulting customer love while massively expanding the range of problems we solve for our customers.
You’ll work within a small product function reporting to the CPO, and be superbly supported by a simply brilliant team of designers and developers. Day‑to‑day, you’ll be responsible for:
- Leading discovery & user research – designing & running structured customer research to ensure we build the right things in the right order. You'll synthesise insights from user interviews, usage metrics, & the commercial team & use those insights to shape the build.
- Delivering features – managing the build process all the way through to post‑release testing. You’ll work closely alongside devs & designers to bring features to life, ensuring we release quickly, maximise customer value, and maintain product quality.
- Reducing time‑to‑value – helping new users experience our value as soon as possible with minimal training; and partnering with customer success to drive full platform adoption.
- Monitoring & increasing impact – measuring the value generated for different customer types and identifying opportunities to amplify our impact on their business.
Requirements
- Highly structured & outcome‑focused – You bring order to complex challenges, can synthesise information effectively, and take pride in well‑documented processes. But while you love a good process, you ultimately care far more about delivering results and driving measurable outcomes.
- Intellectually sharp & low ego – You quickly grasp new concepts, can explain complex ideas in simple terms, and (with a bit of help) can wrap your head around building physics, fluid dynamics, and dynamic tariff modelling. You're confident enough to push back when needed but humble enough to admit when you're wrong.
- An exceptional communicator – You adapt your style to your audience, ask insightful questions, listen actively, and write clearly. You elevate any meeting and bring out the best in others.
- Customer‑obsessed – You genuinely care about fixing our users' problems and want to make technical tasks beautifully simple for even our least tech‑savvy customers.
- Meaningful slice of equity (options) in the company
- 33 days holiday and the opportunity to work from abroad for another 30 days each year
- Hybrid working: 2–3 days in‑person a week (London or Bristol)
- Full‑team meetups every fortnight with paid travel, accommodation and dinner
- Cycle to work scheme
- Brilliant team to learn from and a massive opportunity to grow
- Meaningful, impactful work that genuinely improves the world.
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