Global Head of Customer Experience & Service Transformation

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. This role is pivotal for enhancing service standards and enriching customer loyalty across global platforms. #J-18808-Ljbffr