Scania Assistance – Centre Manager
12 month maternity cover – fixed term contract
Location: Bradford – hybrid working (and virtual oversight of our Melbourne branch).
Working hours: Monday – Friday 08:45 – 17:00.
Salary: From £49,000 plus an excellent benefits package and a bonus scheme.
An opportunity to play a pivotal role in the Scania GB operation as Centre Manager at our Scania Assistance branch in Bradford. You will bring both people leadership and strategic oversight to all centre operations, enhancing our processes and developing the Scania Assistance strategy. You will be ultimately responsible for ensuring that Scania Assistance deliver a premium around the clock service to our customers in the UK, Southern Ireland, New Zealand, Australia, Canada and the USA.
In this role you will:
- Lead, coach and motivate our people to deliver the premium service associated with the Scania brand, fostering an inclusive culture.
- Oversee all centre operations both in the United Kingdom and in Melbourne (Australia).
- Manage, supervise, and coordinate the activities of the Centre according to the Market Plan.
- Forecast and analyse financial performance, implementing changes where necessary to reach financial targets.
- Collaborate with the Scania Assistance management team and the Global Assistance Centres management team to review and improve policies, guidelines, procedures and standards.
- Handle the most complicated customer inquiries, understanding the customer and their needs.
- Monitor and track colleague performance, delivering coaching to ensure continuous individual and cultural enhancement.
About you:
- People leader – an experienced people leader, who can demonstrate tangible examples of developing both teams and processes.
- Strategic thinker – someone who has successfully planned, executed and delivered strategic change.
- Customer obsessed – possessing a genuine passion for putting the customer first, ensuring each customer receives the best service possible.
- Organised – proven experience operating in a fast paced environment, having to simultaneously prioritise multiple objectives and meet deadlines.
Benefits:
- Pension scheme
- Complementary life insurance
- Financial incentive schemes
- Discounts on major retail outlets including groceries
We invest considerably in colleague development, and you can expect comprehensive training and career progression not only in the UK but throughout our global organisation.
We have a strong and supportive culture where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we strive to create a flexible future workplace based on individual needs. Diversity and inclusion are strategic imperatives, and we aim to foster an inclusive corporate culture driving our business forward.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
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