Role
Non‑Executive Directors (x2)
Remuneration: £24,500
Time commitment: circa 15 days per year.
Location: London
About the Financial Ombudsman Service
The Financial Ombudsman Service is a free and impartial service that aims to resolve customer complaints in an efficient and effective way. We sit at the heart of the financial services ecosystem and wider regulatory family, and we play a vital role for consumers and small businesses to secure redress when things go wrong. Every year we resolve thousands of disputes, setting the standard for modern, efficient and accessible alternative dispute resolution. We also use and share the insight gained from our casework with key stakeholders across the financial services sector and with bodies such as the FCA and HM Treasury, helping to strengthen the wider financial services environment and support a more confident climate for investment.
Responsibilities & Expectations
We are looking for two dynamic Non‑Executive Directors whose skills and experience will complement the diversity of our current Board, bringing strong oversight, support and challenge as we work to meet our strategic objectives and deliver on our core purpose. They will contribute robust governance, think strategically and scrutinise performance. One appointment will focus on AI and technology, bringing strategic insight into how emerging technologies, including AI, automation and data‑driven tools, can enhance the way we work, improve customer journeys and strengthen the organisation’s wider transformation. The second appointment will bring broad financial services and commercial expertise, contributing a strong understanding of markets, regulation and customer trends, and helping ensure the organisation remains resilient, responsive and financially sustainable.
Qualifications
Seeking individuals with Executive and/or Board-level experience gained in complex, highly regulated environments, who can demonstrate the ability to think strategically, scrutinise performance and contribute effectively to robust governance.
Application Deadline
The closing date for applications is 09:00, 1st May 2026.
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