Head of Service Desk

Head of Service Desk - Up to £35,000 - Devon (Remote with site visits)

I'm working with a growing Managed Service Provider in Devon who are looking for a Head of Service Desk to take ownership of their IT support function. This is a great role for someone who enjoys structure, improving processes, and leading a small but busy technical team day-to-day.

You’ll be the person who keeps the wheels turning, managing ticket flow, supporting the engineers around you, and making sure clients get a reliable, high‑quality service.

Day-to-Day Responsibilities include:

• Running the day-to-day operation of the service desk
• Making sure tickets are triaged, prioritised and resolved within agreed SLAs
• Leading, mentoring and developing a small Support team
• Acting as an escalation point for more complex issues
• Monitoring ticket queues, workloads and response times
• Keeping communication clear and consistent with clients
• Reviewing recurring issues and driving process improvements
• Maintaining documentation, processes and a strong knowledge base

What they are looking for:

• Experience in a senior Service Desk or IT Support leadership role
• MSP background preferred
• Strong organisational and workload management skills
• Solid technical understanding across Microsoft environments (Windows, AD, M365)
• Basic networking knowledge (DNS, DHCP, VPNs, TCP/IP)
• Team Lead/Management Experience

Desirable skills include:

• MSP Background
• ITIL Knowledge or Qualification

This is a really exciting opportunity! Apply now if you like the sound of the role to not miss out!

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

If you are interested in this position please click 'apply'.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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