Overview
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
Title: Technical Architect
Work Location: Reading, UK
Work Type: Hybrid
Responsibilities
- 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
- 5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
- Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
- Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
- Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
- Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
- Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
- Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
- Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
- Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
- Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
- Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
- Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
- Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
- Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
- Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
- Experience working in Agile/Scrum development methodologies
- Strong communication and stakeholder management skills
Qualifications
- 10+ years of IT experience in telecom domain across SDLC
- 5+ years with BMC Helix / BMC Remedy ITSM (Incident, Problem, Change, Request, Knowledge, CMDB, Discovery)
- Experience as BMC Helix Technical Lead / Solution Architect for Tier 1 or Tier 2 telecom providers
- CMDB architecture, service modeling, data governance, reconciliation, normalization, OSS/BSS integration
- Experience with BMC Helix ITOM, Event Management, Discovery, Integration Service, automation workflows
- Helix Innovation Studio, codeless apps, custom objects, data models
- AR System architecture, workflow customization, forms, filters, escalations, APIs
- REST/SOAP integrations, webhooks, telecom IT systems data interfaces
- Collaborates with BA/SA and stakeholders to align with business requirements
- Maximizes OOTB Helix capabilities; customizations only when necessary
- Technical standards and development guidelines adherence
- Quality, performance, and scalability focus for Helix solutions
- Debugging across SIT/UAT/Production with logs, traces, CMDB data
- Automation, utilities, deployment tools to boost productivity
- Cloud deployments of BMC Helix (AWS/Azure); SaaS security and compliance awareness
- Experience in Agile/Scrum development
- Strong communication and stakeholder management
How To Apply
It\'s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don\'t worry if you need to make changes - you\'ll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
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