Customer Solution Architect

SWe are seeking a highly capable, customer‑focused Customer Solutions Architect to join our Sovereign Cloud delivery team. This role is dedicated to structured project work, leading solution design, support deployment, and implementation activities for secure cloud services within a sovereign operating environment. This position is ideal for an engineer with a broad technical knowledge and experience, thrives in well‑defined project frameworks, and excels at building strong customer relationships. The ideal candidate will bring broad experience across VMware, Azure, Windows, Linux, Microsoft server products, storage, and backup technologies.

Overview

Role Overview: As a Customer Solution Architect you will deliver end‑to‑end technical designs (HLDs and LLDs) across customer projects, serving as the primary technical point of contact throughout the engagement lifecycle. You will translate customer requirements into secure, compliant, and scalable cloud solutions while ensuring alignment with stringent sovereign and security standards. Your responsibilities include producing high‑quality design documentation, capturing configuration and deployment requirements, and performing testing and validation activities. You will work closely with project managers and internal engineering, security, and operations teams to meet milestones, manage risks, and ensure seamless integration into the wider platform. You will also lead customer workshops and knowledge‑transfer sessions, proactively communicating progress, identifying technical issues early, and contributing to ongoing improvements in project delivery practices.

Key Responsibilities

• Lead the creation of High‑Level and Low‑Level Designs for customer solutions.
• Translate business and technical requirements into secure, compliant cloud architectures.
• Support deployment, configuration capture, testing, and validation activities.
• Act as the primary technical contact for customers throughout the project lifecycle
• Run customer workshops, technical reviews, and knowledge‑transfer sessions.
• Collaborate with PMs and cross‑functional engineering/security teams to deliver milestones
• Identify, troubleshoot, and resolve technical issues early in the project lifecycle.
• Produce clear, professional technical documentation and maintain strong customer communication.
• Ensure all project work adheres to sovereign cloud and security standards

Skills & Experience Required

• Strong proficiency with:VMware (HCX knowledge preferrable), Windows & Linux operating systems, Azure and Microsoft server technologies, & Storage and backup solutions
• Demonstrated experience in large‑scale cloud or data centre migrations.
• Proven ability to produce high‑quality HLD and LLD documentation.
• Strong customer‑facing communication and workshop‑facilitation skills.
• Ability to work effectively in structured project delivery environments.
• Eligibility to pass required security checks.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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