Company: Frankie Says
Location: London
Posted: April 17th, 2026
Senior Property Manager – Short-Let Portfolio (Serviced Apartments)
Location: Central London (Office-based)
Portfolio: 100+ Serviced Apartments
Type: Full-Time
Salary: 33 to 37 K depending on experience
Frankie Says is a boutique serviced apartment operator managing a growing portfolio of design-led short-let properties across Central London.
Our apartments are located in some of London’s most vibrant neighbourhoods, including Soho, Covent Garden, Fitzrovia and surrounding West End areas. We provide high-quality, professionally managed accommodation for both leisure and business travellers.
As our portfolio continues to expand, we are looking for an experienced Senior Property Manager to oversee the maintenance, compliance and operational readiness of our portfolio.
This role sits at the intersection of property management and hospitality, requiring someone who enjoys a fast-moving environment and takes pride in keeping properties operating at the highest standard.
The Senior Property Manager is responsible for the physical management and performance of our serviced apartment portfolio, ensuring all properties remain compliant, well-maintained and operationally ready.
Unlike traditional residential property management, short-let properties operate at a significantly faster pace due to frequent guest turnover and heavier property usage.
This role requires someone proactive, organised and capable of managing maintenance operations efficiently while coordinating internal maintenance staff and specialist contractors.
You will work closely with our Operations Manager, Reservations & Systems Manager, and in-house maintenance team to ensure the portfolio runs smoothly.
Oversee regulatory compliance across the portfolio, including:
Maintain a portfolio-wide compliance register, ensuring certifications never expire.
Oversee all maintenance across the property portfolio, including:
Build and maintain relationships with reliable contractors, including:
Ensure contractor pricing remains competitive and transparent.
Manage and coordinate the company’s in-house maintenance team.
Responsibilities include scheduling field visits.
Plan and conduct regular property inspections, including:
Manage property damage claims and insurance processes, including:
Oversee utilities across the portfolio, including:
Meter readings may be collected by maintenance staff during property visits.
Work closely with the Operations Manager, who oversees guest communications and operational logistics.
When operational issues arise, you will coordinate the technical resolution through maintenance staff or subcontractors, while the Operations team keeps the guest informed.
This role differs from traditional long-term property management.
Because our apartments operate as short-let accommodation with frequent guest turnover, the operational pace is significantly faster.
The ideal candidate must be comfortable working in a dynamic environment where issues need to be resolved quickly and efficiently.
This is a full-time position with standard working hours of 9:00 am – 6:00 pm, Monday to Friday.
Due to the nature of managing a short-let portfolio operating seven days a week, occasional flexibility may be required outside these hours.
From time to time, the successful candidate may need to:
This typically applies only to genuine property emergencies, such as major leaks, heating failures or access issues requiring immediate intervention.
As our operational systems and virtual assistant team continue to evolve, the goal is to reduce out-of-hours involvement wherever possible.
We are looking for someone with:
The ideal candidate will be:
Experience with the following systems is helpful but not essential:
We are building something different from traditional property management — a design-led, professionally operated serviced apartment portfolio where guests uniquely experience London.
Our goal is to create properties that feel like a home away from home, while maintaining the highest operational standards.
If you are an experienced property manager who enjoys a fast-moving environment and solving complex operational challenges, we would love to hear from you.
You will thrive in this role if you enjoy hands-on property management where no two days are the same.
Short-let property management operates at a significantly faster pace than traditional long-term lettings, and this role requires someone who enjoys that dynamic environment.
If you are an experienced property manager looking to work in a dynamic short-let portfolio environment, we would love to hear from you.
Please submit your CV along with a short cover note outlining your relevant experience.
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