frog - Customer Data Analytics Managing Consultant

Overview

Why Join frog? Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

Role Overview

We are seeking a highly skilled Managing Consultant with hands-on experience. The ideal candidate will have extensive experience in one or more of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Requires commercial experience including responding to RFP/RFIs, drafting SOWs, costing up engagements and client negotiation. Additionally, the candidate should have strong project management and people management skills.

Responsibilities

• Provide hands-on Managing Consultant leadership across analytics and AI/ML projects, guiding clients through data-driven decision making.
• Lead cross-functional teams to understand business challenges and create valuable products and/or solutions, such as insight solutions (including BI reporting suites), MarTech / data-driven CX solutions, or ML/AI/ML solutions (including predictive, forecasting, classification, and deep learning models).
• Manage analytics and AI/ML POCs, MVPs and production-grade solutions from planning to delivery.
• Support client engagements through RFP/RFI responses, SOW drafting, cost estimation, and commercial negotiations; build relationships with senior client stakeholders to identify and pursue opportunities.
• Demonstrate strong people management skills, mentoring and developing team members.
• Communicate clearly with senior client stakeholders, including data-driven storytelling and written communication.

Qualifications

• Skilled manager with experience in a consultancy or agency environment, guiding clients on how to address challenges using data, analytics and AI.
• CX Data Expertise – expertise in data-driven marketing, marketing/media measurement, customer/consumer research, digital journey optimization, personalization, MarTech, CRM/loyalty analytics, CDPs and AI applications within CX.
• Data Visualization - experience using tools such as Power BI or Tableau to present data insights.
• Delivery Leadership - experience leading cross-functional teams to deliver insights, CX solutions, and ML/AI projects.
• Project Management Excellence - proven ability to plan, execute, and deliver analytics and AI/ML POCs, MVPs and production-grade solutions.
• Commercial Acumen - experience responding to RFP/RFIs, drafting SOWs, costing engagements, and negotiating with clients; ability to build senior stakeholder relationships for sales opportunities.
• People Manager - mentoring, guiding, and developing team members.
• Excellent Communicator - strong written, presentation and data-driven storytelling skills for senior stakeholders.
• Innovative Mind - interest and experience with the latest advancements in data, AI, machine learning, and data science.

Bonuses

• Experience in primary growth sectors: CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), PS (Public Sector).
• Familiarity with Agentic AI development and use cases.
• Understanding of modern data cloud architecture.

Need to Know

We value inclusion and actively work to make it a working reality. We promote flexible working arrangements and hybrid work as part of daily practice. All UK employees may request flexible working arrangements. Employee wellbeing is important; we have Mental Health Champions across business areas and wellbeing apps such as Thrive and Peppy to support staff.

CSR

We focus on using technology to have a positive social impact, reduce our carbon footprint, and improve access to a digital world. Capgemini Invent was named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. London is an office base location, with periods of time away from home possible. Remuneration includes flexible benefits and a variable element based on grade and performance.

About Capgemini Invent

Capgemini is a global business and technology transformation partner helping organizations transition to a digital and sustainable world. It has a diverse workforce in over 50 countries and a 55-year heritage. It delivers end-to-end services across strategy, design, and engineering, with capabilities in AI, cloud and data, and strong industry knowledge. 2023 global revenues were €22.5 billion. More information is available at: https://www.capgemini.com/gb-en/service/invent

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