Role Summary: The Director, Network Reliability Engineering is a key leadership role responsible for overseeing and managing the organization's complex global network infrastructure. Reporting to the Head of Operations, NPS, this position will lead a high‑performing team together with peers in other regions to deliver operational excellence, ensure network reliability, and drive transformative initiatives that enhance the scalability and efficiency of network services.
Responsibilities
- Together with peers in other regions, manage a large team of internal and scale partner resources responsible for Level 2/3 operations of all product lines from NPS globally.
- Lead and oversee global network operations, ensuring the stability, performance, and availability of the organization's critical infrastructure.
- Ensure operational resiliency across all production network services globally, across all business lines.
- Develop and execute strategies to optimize network performance, minimize downtime, and improve fault tolerance.
- Manage and mentor a global team of network engineers in partnership with peers and operations professionals, fostering a culture of collaboration, ownership, and excellence.
- Lead incident response and problem resolution for critical network issues, driving continuous improvement in incident management practices. Establish and manage metrics to monitor operational performance, ensuring compliance with SLAs and regulatory requirements.
- Stay abreast of emerging trends and technologies in network operations, leveraging advancements to drive transformative improvements.
- Work with 3rd‑party vendors globally to ensure they operate in line with LSEG stability, availability, and resilience requirements.
Qualifications
- Proven experience running network operations for large, global, multi‑product teams and platforms.
- Deep technical knowledge and understanding of network technologies & principles, trends in the industry.
- Rich experience managing multiple third‑party/vendor relationships from an operational level.
- Strong commitment to delivering excellent service, maintaining service level agreements, and continuously improving service quality.
- Strong leadership skills with a demonstrated ability to build and manage high‑performing teams.
- Deep expertise in network infrastructure, protocols, and technologies, including SD‑WAN, MPLS, VPN, cloud networking, and automation.
- Exceptional problem‑solving skills and a results‑oriented mindset.
- Bachelor's degree in computer science, engineering, or related field; advanced degree preferred.
- Experience in highly regulated/financial services preferred.
Benefits
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Equal Opportunity
We are proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, or disability, or any other basis protected under applicable law.
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