Head of Contact Centre & Planning – Hybrid London

A leading housing association is seeking a Head of Contact Centre to lead and develop a high-performing team. This strategic role involves oversight of customer contact functions, ensuring operational excellence, and embedding a customer-centric culture. Candidates should have senior-level experience in customer service within the social housing sector and proven change leadership abilities. The role is hybrid, requiring occasional office attendance in London and travel to Maidstone.#J-18808-Ljbffr…