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Position
We are looking for a HOTEL MANAGER for INNSIDE MANCHESTER HOTEL.
Candidate profile
Reporting to the Director of Operations of the area, the role would be responsible for all the operational side of the hotel. Manage and inspire the high performance of hotel teams, continuously evaluating and maintaining high service, quality and productive processes and workflow. Ensure the smooth implementation of the procedures and policies of Melia Hotels International in alignment with the strategic plans.
Main functions
- Assume the responsibilities and decision making of the hotel operations.
- Design and implement projects, programs, strategies, budgets and action plans, assuming responsibility for implementation and monitoring to achieve established goals.
- Analyze the Business Plan with the DO.
- Analyze weekly results for accurate financial projections, occupancy-based staffing reports and standards set for the hotels brand.
- Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.
- Identify the deviations reasons/causes to resolve.
- Participate with the DO on the budget development and monthly tracking actions to improve identified areas.
- Manage the analysis and participation in forecast meetings and Business Reviews.
- Encourage teamwork and ongoing communication between all departments to ensure staff are aware of their goals, roles and duties.
- Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.
- Continually support and develop managers, encouraging both short and long-term vision regarding departmental objectives, standards and quality results.
- Ensure the leadership style of the heads of department and management is aligned with the culture of the organization.
- Setting departmental goals, monitoring measures taken and following up on results of the action plans of each department.
- Manage union meetings (if necessary) and assist with union-related issues/tasks.
- Promote training for all staff, with emphasis on professional development within the hotel structure and/or the company in general.
- Daily briefings and lead meetings.
- Continually supervise and evaluate quality standards and the maintenance and functionality of facilities, furniture, equipment and cleaning.
- Ensure proper security measures for guests and team members.
- Analyze, investigate and inform the DO about customer service complaints received.
- Participate and collaborate actively in implementing the Business Plan and the definition of business strategy.
- Assume the responsibilities and decision making of hotel operations.
- Ensure all departmental areas comply with Health and Safety regulations.
Requirements
- A minimum of two (2) years of experience in a Hotel Manager or similar position. Preferably within a city-style property.
- Manchester or nearby area market knowledge would be an asset.
- International experience is preferred.
- High level of development team skills to motivate and develop the team of the hotels.
- University diploma/degree, preferably in Tourism (or equivalent Hospitality and Tourism studies).
- Functional knowledge of all department operations.
- Demonstrate ability in Human Resources Management & Talent Development.
- Knowledge of IT tools used in hotel management.
- High geographical flexibility.
- Able to reside in Manchester.
Languages
- High level of English is mandatory - verbal and written.
At Meliá we are all VIP. Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.
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