Overview
PURPOSE & IMPACT: The role enables Supplier Assurance Managers to operate effectively and make informed, risk-based decisions by acting as a key coordination bridge between Suppliers, Procurement, Manufacturing Quality, R&D, and other supplier assurance stakeholders.
Focused on a specific buying segment, the role supports the end-to-end delivery of supplier assurance activities for that segment, ensuring food safety, quality, regulatory compliance, and data integrity. The role drives timely issue resolution, maintains high-quality and up-to-date documentation, and facilitates cross-functional collaboration to support robust supplier risk management and informed business decisions.
Responsibilities
First Line Supplier & Stakeholder Support
- Act as the first point of contact for supplier assurance queries, issues, and information requests, both internally and externally
- Investigate and resolve routine matters independently, escalating complex or high‑risk issues appropriately
- Maintain clear, consistent communication with suppliers and internal stakeholders
Supplier Assurance Process Support
- Support execution of supplier assurance processes, including obtaining supplier documentation, alerts, certifications, and responses to questionnaires
- Collate, analyse, and summarise supplier data to support risk assessments and business decision‑making
- Ensure supplier assurance systems are maintained with accurate and up‑to‑date information
Supplier Approval & Due Diligence
- Complete administrative and coordination activities related to supplier approval and onboarding
- Review supplier documentation for completeness and compliance against defined standards
- Maintain accurate and current supplier due diligence files for the designated segment
- Ensure ongoing updates of supplier assurance documentation, including risk assessments, self‑assessment questionnaires, and certification status
Performance Monitoring & Reporting
- Supports sourcing process - analysing and summarising responses from suppliers to Alerts, RFIs etc.
- Support Supplier Performance Review Meetings and internal review forums by gathering and consolidating data from supplier assurance systems and cross‑functional sources
- Provide trend analysis and structured insights to inform discussions and actions
- Prepare presentations, dashboards, and status reports for Supplier Assurance Managers and key stakeholders
Issue & Incident Support
- Assist in the investigation of supplier‑originating quality, food safety, and integrity issues, ensuring timely tracking and resolution of corrective and preventive actions
- Maintain up‑to‑date status tracking of supplier issues, audits, corrective action plans, and close‑outs for the segment
- Provide support in responding to supplier non‑conformances, complaints, and incidentsli>
Cross‑Functional Collaboration
- Maintain strong collaboration with Procurement, Manufacturing Quality, R&D, FSQR Data & Analytics teams, and other relevant stakeholders to ensure smooth delivery of supplier assurance plans and processes
Qualifications
- Food or Science degree or equivalent
- HACCP/Food Safety Level 3
- Experience of working in quality or food safety or technical roles in multi‑national, commercial organisations of scale is essential. FMCG and Food Manufacturing sector experience preferred
- Exposure to food safety, quality management systems, supplier approval, or regulatory compliance processes
- Strong organisational and prioritisation skills with high attention to detail
- Ability to analyse and interpret data, identify trends, and summarise insights clearly in order to support risk assessments or business decisions
- Structured and disciplined approach to documentation and process compliance
- Clear written and verbal communication skills
- Confidence to follow up, challenge constructively, and elevate where appropriate
- Ability to manage multiple stakeholders and maintain alignment
#J-18808-Ljbffr