Technical Project Manager – Advice Transformation - Financial Services - London - 12 month FTC
Operating within governance frameworks and best‑practice methodologies, the Project Manager will drive outcomes across digital claims journeys, case‑management, data and analytics, secure integrations, and customer communications—ensuring projects are delivered on time, within scope and budget with traceable governance and measurable benefits for customers. Technology is central to improving the customer experience and strengthening resilience in this context. The Project Manager adopts a proactive, hands‑on approach—supporting delivery teams, removing blockers, and coordinating internal and external partners—to achieve tangible customer and business value while upholding audit‑ready standards, security, and operational resilience.
Responsibilities
- Be accountable for delivery in accordance with the organisations governance, standards and controls.
- Own the full project lifecycle (initiation, planning, delivery, transition) with baselined scope, timeline, budget, benefits and quality gates.
- Run hybrid governance (Agile ceremonies with stage‑gate controls); maintain core artefacts (charter, detailed plans, RACI, RAID, change requests, status reports). Drive performance excellence by delivering high‑impact projects that maximise value, accelerate strategic outcomes, and set the benchmark for organisational success.
- Be responsible for leadership and stakeholder management in order to shape and deliver projects, cutting through ambiguity clearly being able to produce key actions and results to deadline.
- Lead scoping, prioritisation and initiation of roadmap‑linked projects, collaborating with stakeholders across current initiatives and BAU; engage senior stakeholders (including C‑suite), lead SteerCos, and provide clear, data‑driven status and decision support. Provide oversight and direction to contractor resources, ensuring alignment and successful delivery of roadmap initiatives as part of the overall portfolio.
- Providing support for the wider team, through mentoring and coaching to build capability, foster collaboration, and drive high performance.
- Measure, analyse and report on metrics such as time, cost, budget ownership, and benefit realisation, producing reports as per programme and status update cadence.
- Provide oversight and direction to contractor resources to ensure alignment and successful delivery of roadmap initiatives as part of the overall portfolio; mentor and coach the wider team to build capability and drive high performance.
- Proactively identify risks, issues and decisions, anticipate challenges, and implement mitigation strategies to safeguard delivery; capture, analyse and circulate lessons learned and governance checks for continuous improvement. Capture, analyse and circulate data such as lessons learned, improvements and governance checks.
- Enable trusted data flows for regulatory reporting and insight (e.g., Single Customer View enhancements and claim analytics), working closely with Data teams on lineage, governance and quality.
- Coordinate internal teams (engineering, product, data, cyber, operations) and external partners/suppliers to deliver integrated outcomes; manage dependencies across APIs, case‑management/CRM, workflow and identity.
Experience required
- Demonstrable experience in delivering projects from inception to closure using recognised project delivery methodology.
- Strong technical fluency across software delivery, integrations, data platforms, testing and DevOps concepts; able to challenge and support engineering decisions and non‑functional requirements (availability, performance, security).
- Experience in claims, case‑management or customer‑service platforms; CRM/queueing/workflow exposure and secure integrations.
- Data lineage/governance exposure supporting regulatory reporting and customer insight.
- Proven Technical Project Management delivery in regulated/public‑interest financial services environments, with audit‑ready governance, reporting, and vendor oversight.
- Experience of planning and schedule management using MSP, including milestone planning, dependencies, CPA, baselining and change control.
- Experience of working with multiple external stakeholders to empower clear and informed decision making.
- A working knowledge of governance, standards, and controls within project management.
- Experience of risk management with the ability to identify and mitigate risks and communicating these to all project stakeholders, internal and external alike.
- Excellent communication skills with the ability to influence and challenge at senior stakeholder level.
- Advanced knowledge of Change & Project Management Principles.
- Prince2 or equivalent qualification; additional certifications (PMP, Scrum Master, Agile PM) advantageous.
For more info call Matt on +442075494034 or email Matt@next-ventures.com
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