Customer Success Manager

Manchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world‑class technology.

As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we’re investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long‑term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group.

Over the past five years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long‑term value across Street Group's ecosystem of products.

You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business.

A bit about you…

• You’ll have a background in Customer Success
• You are passionate about providing an excellent customer experience
• You have excellent written and verbal communication skills (fluency in written and spoken English)
• You're a dependable, motivated, self‑starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
• You're highly organised with exceptional attention to detail

Here’s what you can expect to be working on as a Customer Success Manager at Street Group

• Immersing yourself in the company and building knowledge of our evolving product
• Ensuring feedback flows from Customer Success to the relevant business and product teams
• Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software
• Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers
• Implementing creative solutions to proactively resolve potential issues for customers
• Providing exceptional technical support via phone and email to Street clients
• Upselling additional products to existing clients

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Who are Street Group?

We’re an award‑winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Back in 2015, our co‑Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first‑hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi‑award‑winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game‑changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, ’on‑demand’ needs of customers and their busy lifestyles.

Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

• Hybrid‑working - you can work from home up to 3 days per week
• ️ Guilt‑Free R&R - £1000 towards a holiday after your first year with the team (we’ll even cover the tax!)
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us - we pay, you stay away