Operations Director – Serviced Office

An exciting Operations Director position has become available in the West End. We restore beautiful Victorian & Georgian Mansions and convert them into stunning members’ clubs for startups & entrepreneurs. You must have operations management experience in the serviced office industry.

As Operations Director, you will oversee all operational departments — Working closely with the owners, you’ll drive performance, maintain impeccable standards, and champion a culture of service, innovation, and continuous improvement.

Key Responsibilities

• Lead, motivate, and develop department heads to deliver operational excellence.
• Ensure a consistent, world-class experience for members and guests.
• Oversee budgets, financial targets, and operational efficiencies.
• Uphold compliance, health & safety, and service standards across the Club.
• Collaborate with Membership, Events, and Marketing teams to enhance engagement and profitability.
• Drive sustainability and innovation initiatives in club operations.

About You

You’re a confident, strategic operator with hands‑on experience. You thrive on delivering excellence, building teams, and maintaining the highest standards.

You will bring:

• Proven leadership experience in the serviced/flexible office industry
• Exceptional organisational, financial, and communication skills.
• A natural ability to inspire and manage diverse teams.
• A member-first mindset, with relentless attention to detail.
• The flexibility and professionalism required in a premium, fast‑paced environment.

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