3800 Southwest Fwy. #128 Houston, TX 77027
The Assistant Store Manager (ASM) plays a vital role in ensuring smooth store operations, team development, and exceptional customer experiences. As a key leader, the ASM is responsible for guiding and mentoring On‑Duty Managers (ODMs), Drivers, and Kitchen staff while executing daily objectives that align with Tiff’s Treats’ operational and service goals.
ASMs collaborate closely with Store Managers (SMs), District Managers (DMs), and other leaders across the district to foster teamwork, optimize store performance, and uphold company values. In this role, you will help create a positive, high‑energy work environment while ensuring every guest enjoys a memorable “warm cookie moment.”
This is a full‑time, exempt, salaried position. The schedule will be flexible, yet varied, encompassing day, night, and some weekend shifts, typically between 7 AM and 11 PM.
What You’ll Do
- People Leadership & Team Development
- Onboard top talent to build a high‑performing team.
- Assist in hourly hiring by conducting interviews, facilitating orientation, and providing hands‑on training.
- Develop and coach team members through ongoing training, performance feedback, and mentorship.
- Support performance management, including evaluations, coaching conversations, and corrective actions.
- Collaborate with leadership to uphold HR policies and compliance while fostering a positive work environment.
- Lead and manage a team of 3‑10 team members per shift, ensuring smooth operations.
Store Operations & Efficiency
- Oversee day‑to‑day store operations, ensuring everything runs smoothly.
- Lead pre‑shift huddles and maintain clear communication through store planning tools.
- Keep the store clean, organized, and operating at peak efficiency.
- Manage shift execution, approve schedules, and ensure proper staffing levels.
- Monitor and optimize ordering, inventory management, and supply chain processes.
Sales & Customer Experience
- Deliver exceptional service standards by coaching and leading the team.
- Champion company initiatives including Local Store Marketing (LSM) efforts to engage the community.
- Resolve customer concerns with professionalism and a customer‑first mindset.
- Support the front‑line team with greeting customers, taking orders, and ensuring order accuracy.
Profitability & Business Growth
- Manage inventory counts, reporting, and invoice reconciliation to control costs.
- Maintain awareness of store performance metrics (P&L), contributing to monthly profitability goals.
- Ensure efficient delivery operations, optimizing routes and supporting drivers for timely service.
- Execute closing procedures and complete daily paperwork with accuracy and integrity.
What We’re Looking For
- Leadership Experience: 1+ year(s) in food service, hospitality, or retail.
- Sales and Customer Service: Demonstrated success in driving sales and delivering customer service excellence.
- Flexibility: Must have open availability, punctuality, and exceptional attendance.
- High‑Volume Experience: Maintain composure and positivity during rush periods.
- Self‑Motivation: Proactive with a can‑do attitude, willing to take initiative.
- Team Leadership: Excellent communication skills, approachable, and available for staff discussions.
- Problem‑Solving: Strong analytical skills and ability to handle complex situations effectively.
- Quick Learner: Adaptable to new procedures and responsibilities.
Sweet Perks
- Cookies on Us – Enjoy up to six dozen free cookies per week
- Paid Time Off – Recharge, relax, and enjoy well‑deserved time off!
- Comprehensive Benefits – Generous contributions toward medical and dental insurance for eligible employees and their families
- Retirement Savings – 401(k) program with company matching after just six months
- Support When You Need It – Access to our Employee Assistance Program
- Career Growth – We love promoting from within—some of our original team members from 1999 are now executives!
Physical Requirements
- Must be able to lift, carry, and grasp up to 50 lbs
- Constant standing and/or walking with limited breaks, often in and out of extreme heat, cold, rain, etc.
- Must be able to ascend/descend stairs while carrying up to 50 lbs
- Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs
- Ability to occasionally bend, twist, and reach items up to 50 lbs
- Repetitive motion of the wrists/arms/hands.
- Must be able to manage multiple tasks effectively and safely as lone worker in the store
- Ability to execute all required cleaning procedures for a commercial kitchen environment
- Ability to take visual and audible cues, and willing to follow written & verbal instructions in a loud & busy kitchen environment
- Ability to clearly hear and speak over the telephone
- Perform computer work in a stationary position for extended periods
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