Vice President, Business Administration

Vice President, Business Administration

Overview

The Vice President, Business Administration & Strategic Programs is accountable for enterprise scale program leadership, business administration, and strategic execution for the Care organization. This role operates as a senior integrator across the Care Leadership Team, ensuring alignment between strategy, operating plans, investments, and execution. The position drives disciplined delivery of large, complex initiatives while strengthening operating rigor, performance management, and leadership effectiveness across Care.

Responsibilities

Strategy, Business Administration, and Operating Cadence

• Lead Care’s strategic planning, annual operating plans, and multi‑year roadmaps in partnership with Finance and Care Leadership
• Own Care business administration, including planning cycles, operating rhythms, leadership forums, prioritization, and decision hygiene
• Translate enterprise and business unit strategy into executable initiatives with clear scope, milestones, dependencies, and success measures
• Ensure alignment between strategic priorities, funding, capacity, and execution sequencing

Program & Portfolio Leadership

• Own delivery of large, cross‑functional, and high‑impact programs across Care and adjacent organizations
• Establish and enforce execution discipline through standard governance, metrics, and inspection mechanisms
• Optimize execution methodologies, tooling, and resource models to improve predictability, speed, and outcomes
• Manage multiple complex initiatives concurrently, adjusting priorities as business needs evolve

Performance Management & Accountability

• Define, monitor, and improve Care and departmental KPIs and scorecards
• Use data and insights to drive corrective actions, trade‑offs, and continuous improvement
• Actively inspect delivery plans, execution metrics, and risks; intervene where performance deviates from expectations
• Lead escalations and resolution across organizational and leadership levels

Business & Architectural Expertise

• Maintain deep understanding of the Care business model, operating architecture, platforms, integration patterns, and enterprise capabilities
• Leverage company‑wide assets to design scalable, efficient solutions to customer and operational challenges
• Evaluate decisions for downstream impact across processes, technology, controls, employee experience, and customer outcomes

Risk Management & Foresight

• Proactively identify risks and opportunities affecting program outcomes, operating health, or strategic objectives
• Ensure dependencies, assumptions, and trade‑offs are visible and actively managed
• Support leadership decision making by framing options, implications, and recommended paths forward

Stakeholder & Customer Engagement

• Build strong, trusted relationships with internal customers and partners across Technology, Product, Operations, Finance, and Enterprise teams
• Define engagement models and inspection mechanisms to ensure delivery aligns with expectations
• Drive continuous improvement through structured feedback loops with internal customers

Thought Leadership & Enterprise Contribution

• Provide thought leadership on strategy execution, operating effectiveness, and transformation
• Serve as a trusted advisor to senior leaders, shaping narratives, materials, and recommendations
• Contribute beyond Care to broader organizational initiatives and enterprise priorities

Qualifications

• Experience leading large, complex, cross‑functional programs at enterprise scale
• Strong background in business administration, operating models, and performance management
• Demonstrated ability to operate in executive leadership teams and influence without direct authority
• Deep analytical, systems thinking, and execution discipline
• Proven people leader with a track record of developing high performing leaders

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

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