Program / Associate Director

Overview

The Associate Director (P5A-AD) plays a strategic leadership role, responsible for driving business outcomes, enabling operational excellence, and contributing to long-term organizational growth. This position oversees key functional areas, mentors teams, ensures governance, and partners with senior leadership to execute strategic initiatives across the organization.

Key Responsibilities

• Strategic Leadership & Planning: Develop, refine, and execute strategic plans aligned with organizational objectives; collaborate with senior leadership to define annual goals, priorities, and performance targets; oversee business transformation, process optimization, and change management initiatives.
• Operational Excellence: Drive operational efficiency across teams through continuous improvement and best practices; establish governance models, compliance frameworks, and quality standards; monitor KPIs, service levels, and operational performance, ensuring timely issue resolution.
• Team & Stakeholder Management: Lead, mentor, and develop high-performing teams; allocate resources effectively to ensure productivity and project success; foster strong relationships with internal stakeholders, cross-functional teams, and clients.
• Financial Management: Oversee budgeting, forecasting, and cost-optimization initiatives; ensure financial discipline and adherence to organizational guidelines; analyze financial and operational data to support business decisions.
• Project & Program Leadership: Lead large-scale programs, ensuring scope, timeline, and quality adherence; mitigate risks through proactive planning and stakeholder communication; drive digital tools, automation, and technology adoption for improved efficiency.
• Compliance, Governance & Reporting: Ensure adherence to organizational policies, audit guidelines, and regulatory requirements; prepare executive-level dashboards, reports, and business reviews; implement internal controls and support risk management functions.

Required Skills & Competencies

• Technical Competencies
  • Strong domain knowledge (customizable based on department: HR, PMO, Operations, IT, Finance, etc.).
  • Expertise in data analysis, business strategy, and performance management.
  • Proficiency in project management tools and frameworks.
• Leadership Competencies
  • Strategic thinking and decision-making ability.
  • Strong stakeholder and cross-functional leadership skills.
  • Excellent communication, presentation, and negotiation skills.
• Behavioral Competencies
  • High ownership and accountability.
  • Problem-solving mindset with a focus on innovation.
  • Ability to lead teams through change and ambiguity.

Qualifications

• Postgraduate degree (MBA or equivalent preferred).
• 10-15+ years of relevant professional experience, including leadership responsibilities.
• Demonstrated success in strategy, operations, program management, or related domains.

Performance Indicators (KPIs)

• Achievement of strategic and operational targets.
• Team performance and engagement scores.
• Improvement in process efficiency and cost optimization.
• Quality of project delivery and stakeholder satisfaction.
• Compliance with governance, reporting, and audit standards.

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