Datacenter Field Manager

Engagement Type: Contract, 3 months initially with view to extend

Location: Remote / Field-based

Travel: UK

Reports to: Head of Services / Operations Director

Role Overview

The DC Field Manager is a senior, hands‑on leadership role responsible for the operational delivery, governance, and quality assurance of data centre field services across multiple sites. This position owns the day‑to‑day execution of on‑site activities, leads distributed field teams and partner resources, and acts as the primary operational interface between customers, project management, and technical delivery functions.

Key Responsibilities

Operational Leadership

• Act as the on‑site and regional operational lead across assigned data centre locations
• Manage, coach, and oversee field technicians, subcontractors, and partner resources
• Ensure consistent delivery standards, safety compliance, and quality outcomes across all sites
• Provide senior‑level escalation support for complex technical or operational issues

Delivery & Execution

• Oversee site surveys, installation activities, migrations, and break/fix operations
• Review and validate site readiness, remediation actions, and implementation plans
• Ensure correct staging, configuration, and deployment of infrastructure in line with design documentation
• Own post‑installation validation, QA sign‑off, and as‑built documentation

Project & Stakeholder Management

• Work closely with Project Managers to plan, resource, and execute concurrent workstreams
• Coordinate schedules, access, and sequencing across multiple active sites
• Serve as the operational point of contact for customers during on‑site delivery
• Provide clear reporting on progress, risks, and issues to internal and external stakeholders

Process, Quality & Continuous Improvement

• Define and improve field delivery processes, tooling, and documentation
• Establish quality control standards and field best practices
• Train and mentor field engineers on technical standards, customer engagement, and safety
• Ensure adherence to change control, incident management, and escalation procedures

Technical Oversight

Provide technical oversight for:

• Physical infrastructure installations (racking, stacking, cabling)
• Network and compute hardware deployments
• Console access and remote engineering enablement
• OS upgrades and firmware updates
• DOA testing and hardware validation
• Ensure correct interpretation and execution of slotting matrices, cabling diagrams, and layouts

Required Experience & Skills

Leadership & Delivery

• Proven experience leading field‑based teams within data centre or critical infrastructure environments
• Strong decision‑making ability in fast‑paced, operationally complex settings
• Experience managing multiple sites, workstreams, and competing priorities
• Confident communicator with both technical teams and senior customer stakeholders

Technical Knowledge

• Strong understanding of data centre operations and infrastructure
• Knowledge of structured cabling, fibre types, and optic standards
• Experience with network and compute hardware from major vendors (e.g. Cisco, Juniper)
• Familiarity with command‑line interfaces and common networking protocols
• Experience coordinating OS upgrades and hardware lifecycle activities
• Comfortable working with incomplete or ambiguous information
• Strong organisational, planning, and time management skills
• Ability to assess risk, apply judgement, and maintain delivery momentum
• Experience working under pressure while maintaining quality and safety standards

Qualifications (or Equivalent Experience)

• Relevant degree in Computer Science, Engineering, or equivalent practical experience
• Data centre experience is essential
• Industry certifications or equivalent knowledge (e.g. Network+, CCNA‑level, BICSI)
• Minimum 5+ years’ progressive experience in data centre, field services, or infrastructure delivery roles

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