For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.
Job Title
Location: Hybrid / Hemel Hempstead or London
Reporting to: Commercial Operations Lead
Security Level: BPSS
What you will be doing
The Logistics & Inventory Manager is responsible for leading end to end logistics and inventory operations across UK, international, and third party warehouse locations. This role ensures compliant, efficient, and scalable movement of IT hardware, maintains accurate and auditable stock records, and drives continuous improvement across the supply chain. You will play a key role in product availability, fulfilment performance, understanding regulatory/trade compliance and supporting the business as it grows its international trading capabilities.
Key Responsibilities
Leadership & Operations
- Lead manage and develop the logistics and inventory team to ensure high performance, accuracy, accountability, and excellent service levels. Creating a culture of continuous improvement.
- Oversee day to day logistics operations for both domestic and international shipments through our warehouses and third party warehouses in the UK and abroad.
- Partner with wider operational teams to ensure smooth, compliant, and scalable logistics processes.
Build
- Develop, maintain, and enforce standard operating processes for logistics, inventory, and export compliance.
- Reporting, build and produce regular reporting packs for logistics and inventory. Highlighting performance, volumes, and customer experience.
- Strengthen and expand the preferred courier network to improve service levels, reliability, and geographic coverage.
- Educate our sales teams on the logistics and inventory offerings that we can provide to maximise opportunities and enhance our customer’s experience.
- Design and implement data integration layers between logistics and third party warehouses to help improve data accuracy, automation, and end to end visibility across the supply chain.
Logistics
- Ensure all domestic and export activity from quotation stage through to final delivery is managed.
- Ensure full compliance with UK & international trade regulations, including export controls, customs documentation, packaging, Incoterms, HMRC requirements, vendor, and destination specific rules.
- Stay current with regulatory changes affecting IT hardware exports (e.g., dual use goods, sanctions, embargoes).
- Oversee preparation and accuracy of shipping documentation, including commercial invoices, packing lists, licences, certificates, and customs paperwork.
- Coordinate international shipments across multiple modes of transport, ensuring on-time, compliant dispatch and customer success.
- Monitor carrier performance, transit times, costs to deliver service and cost optimisation.
- Evaluate current courier providers against cost, performance, and customer service metrics to ensure they continue to represent best value for money and experience.
Inventory & Warehouse Management
- Oversee warehouse operations and inventory accuracy across internal and third party sites.
- Implement controls and processes to maintain stock integrity, traceability, and audit readiness within our warehouses and third parties.
- Maintain accurate inventory records within the ERP (NetSuite) and any future WMS platforms, ensuring alignment with finance.
- Work closely with the warehouse and supply chain teams to optimise storage, picking, packing, dispatch, and stock movements in line with the SOPs.
- Manage inventory levels against customer requirements and aged stock.
- Lead stock clearance programmes to reduce aged or obsolete inventory.
Business partnering
- Build and maintain strong working relationships with freight forwarders, customs brokers, carriers, and 3PL providers.
- Help and support our sellers when it comes to specific customer requirements to ensure we are demonstrating and proving the best possible service and expertise.
- Negotiate service levels and support performance management of logistics partners.
- Collaborate cross functionally with operation, commercial, sales, finance, and customer teams to support demand, fulfilment, and service excellence.
- Support with internal and external audits, ensuring compliance with financial and trade requirements.
Requirements
Experience
- Proven experience in logistics and inventory management ideally within an IT reseller, technology distributor, or hardware focused environment.
- Experience managing inventory across multiple locations, including third party and international warehouses.
- Demonstrated people management experience within logistics, warehouse, compliance, and inventory teams.
Technical Skills
- Strong knowledge of UK export regulations and international shipping requirements.
- Experience and knowledge of courier and logistics tools to help book and manage deliveries through their online portals, as well as helping to create and develop direct links that link directly into our ERP.
- Familiarity with NetSuite or other ERP/WMS systems (desirable but not essential).
- Ability to use government and authoritative sources to stay current with customs, trade, and regulatory changes.
- High attention to detail, particularly in asset tracking and documentation.
Soft Skills
- Confident communicator with experience managing external partners and service providers.
- Strong organisational skills, analytical mindset and commitment to accuracy and compliance.
As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.
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