At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
- Partner directly with the International Global Client Group including Multinational Client Group and Partner Markets teams in shaping the Governance Program ("The Program") and the rollout of its initiatives
- Leverage relationships with the Leadership team and Champions to solicit feedback on The Program and ensure its appropriate applicability to their everyday use cases
- Act as a “central point person” for hosting trainings to enable our customer facing teams and answer their questions
- Partner with Control Management ("CM"), Line of Business and Market Compliance Officer (“LOBCO”/ “MCO”), and other compliance partners and key business partners to monitor and assess/remediate end-to-end compliance and sales effectiveness in Global and Large ("G&L")
- Partner with Sales, Enablement, Pricing and Transformation (“SPT”), Learning and Development (“L&D”) to roll out and maintain adequate and effective sales practices and compliance training program to commercial teams
- Champion a culture of sustainable growth and compliance across G&L
- Design and implement pragmatic/customer-centric strategies
- Collaborate with the ability to lead without direct authority
Minimum Requirements:
- Courageous thought leader with a track record of driving thought-provoking strategic road-maps – from vision to detailed execution
- Strong commercial knowledge and established history of designing customer-centric strategies; looks for pragmatic solutions that mitigate risk while ensuring we continue to drive commercial growth
- Meticulous and data-centric leader – able to steer towards insight-based decision making and detailed diagnostic assessments
- Active listener – can 'get the best ideas' from strong opposing views
- Exceptional communication skills – both written and verbal – with comfort presenting to executive audiences
- Proven to be able to navigate a sophisticated partner map and influence others
- Acts with a sense of urgency – able to identify and rapidly implement solutions that balance AXP, Customer, and Colleague goal
- Entrepreneurial, extremely curious, and inquisitive – able to prioritize and flex between established and emerging needs
- Proven outstanding people leadership skills and developing high performing team
- Highly attuned to customer facing colleagues' experiences
Preferred Qualifications:
- Prior roles with/within client-facing organizations a significant plus
- Experience of Risk Control Self-Assessment or Process Risk Self-Assessment or industry Risk Self-Assessment
- Fluent in Spanish
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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