Risk and Compliance Manager – Retail Broking Division

Are you an experienced compliance professional with a background in commercial or personal lines general insurance and a desire to make a real impact across a growing retail broking division? Do you enjoy translating regulation into practical solutions and building trusted relationships? If so, we’d love to hear from you.

The Role

As Risk and Compliance Manager – Retail, you’ll support our regulated retail broking businesses in meeting their compliance obligations and embedding good customer outcomes. You’ll work closely with the Senior Risk & Compliance Manager (Retail) and the wider Group Risk & Compliance team to provide expert advice, training, and oversight.

This is a remote role, but you must be based in the UK. Occasional travel may be required for internal meetings or site visits.

Key Responsibilities

• Provide regulatory subject matter expertise and guidance to retail firms
• Support horizon scanning and communicate regulatory changes
• Respond to ad-hoc compliance queries
• Review and approve financial promotions
• Manage risk registers and KRIs, providing oversight and challenge
• Identify and report breaches, ensuring appropriate actions are taken
• Assist with regulatory filings and submissions
• Deliver risk and compliance training across the Broking Division
• Support internal reporting for the Broking Risk & Compliance Committee
• Review and update R&C owned policies in line with agreed review cycles and internal governance requirements
• Provide data protection support to the Data Protection Officer, including compiling Data Subject Access Request responses in accordance with regulatory requirements and internal procedures
• Oversee key contracts (e.g., TOBAs, Delegated Authorities)
• Support compliance due diligence on acquisition targets
• Support integration of newly acquired businesses and remedial actions

What We’re Looking For

• Proven experience in a Risk & Compliance role within commercial or personal lines general insurance
• Strong knowledge of the FCA Handbook and reporting requirements
• Experience managing regulatory and conduct risks
• Familiarity with risk management frameworks
• Ability to build strong relationships and act as a trusted business partner

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• Remote working
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex‑benefits – a range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
• Annual leave purchase scheme – up to 5 days annually

About Us:

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.

Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing around £600 million GWP into the market. We employ over 1,000 colleagues across 50 locations across the UK and Ireland and support 93 entrepreneurial franchise holders nationwide.

Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.

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