Summary
We’re recruiting a Regional Manager to lead one of our Regional managed service structured cabling contracts (Data LAN, Voice Cabling, On‑site Support, and Berthing) based at Devonport Naval Base. You’ll oversee a portfolio of managed service contracts across the Southwest, maintaining strong client relationships and ensuring high‑quality service delivery, contract performance, and profitability. This role involves line management of Technical Supervisors and Engineers within the Southwest Region.
Responsibilities
- Health & Safety: Provide visible safety leadership and ensure all activities follow NG Bailey’s “safety first” standards.
- Service Delivery: Meet contracted SLAs and deliver services on time, within budget, and to required quality levels.
- Client Relationships: Maintain positive customer relationships through regular reviews, site visits, and proactive communication. Act as the escalation point for service issues and drive them to resolution.
- Leadership: Lead, develop, and motivate the service delivery team to maximise performance.
- Team Support: Work with the Head of Operations to provide accurate reporting. Support the PMO with second‑line customer issues and escalations.
- Compliance: Ensure all work meets company standards, client expectations, local requirements, and relevant international/manufacturer standards.
- Business Management: Oversee revenue and cost forecasting, business planning, billing, and overall financial performance of the service.
- Technical Oversight: Ensure designs and installations meet internal, client, and statutory specifications.
- Security: Maintain full security compliance across the region and support the security team when required.
- Regional Responsibility: Take full accountability for the Devonport/Plymouth region and provide support to other regions when needed.
Qualifications
- Proven experience as a Service Manager
- Solid Project and/or Contract Management experience
- Strong Service Level Management background
- Financial management capability
- PMO and coordination experience within Managed Service environments
- Security Clearance – or willingness to go through the process
- Full driving licence
#J-18808-Ljbffr