Overview
Regional General Manager - London – Biffa is seeking an exceptional Regional General Manager to take full strategic ownership of our London region. Reporting to the Area Business Director, you are the driving force behind multi-site operational excellence. Through people-first leadership, strategic foresight, and a commitment to service and safety, you shape the region's success. You will lead from the front—ensuring every operation is safe, compliant, and cost-effective, while embedding a performance mindset that delivers bottom-line results.
Representing Biffa at a senior level, you will build strategic partnerships and forge relationships within local networks. With sharp commercial instincts, you will anticipate challenges and identify opportunities, keeping the region ahead.
Key Responsibilities
Strategic Leadership
- Define and deliver the regional strategy aligned with organisational goals
- Influence the wider business and contribute to national planning conversations
- Set and support strategic growth initiatives (organic and M&A)
- Represent the region in key stakeholder engagements and Town Halls
Operational Management
- Ensure safe and compliant operations with visible safety leadership
- Deliver P&L accountability and meet budget targets
- Foster operational excellence through simplicity, consistency, and data-driven performance
- Drive efficiencies across disposal, payroll, and asset utilisation
- Drive efficient processes and high recovery rates in Transfer Stations
People & Culture
- Develop and sustain a high-performance culture through coaching and leadership behaviours
- Lead succession planning and colleague development
- Engage and inspire teams through genuine, accountable leadership
- Champion diversity, inclusion, and collaborative working across sites
Customer Excellence
- Ensure industry-leading service with a relentless customer-first mindset
- Lead successful mobilization and reduce customer churn
- Ensure strong links with the Customer Services and Credit Control team to manage churn appropriately for the region
- Achieve On-Time-In-Full (OTIF) delivery targets
Commercial Enablement
- Enable growth through commercial partnerships and local market opportunities
- Support capacity expansion and talent development across regional and site teams through partnering with Central support teams
- Collaborate with disposal procurement to negotiate competitive disposal rates/terms to support the disposal budget
What We're Looking For
- A proven track record of running large, operationally complex businesses
- Strong financial acumen and experience owning a P&L
- Senior leadership experience across commercial, operational, and people functions
- The ability to build performance cultures that deliver results
- Executive presence with strong stakeholder influence
- Experience driving transformation or business improvement
- Degree-level education (or equivalent experience); Transport CPC advantageous
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