Change Management Lead
Drive transformation that actually sticks.
Location: Shoreham-by-Sea (hybrid – 2–3 days in office)
Salary: Up to £60,000 per annum
Type: Full-time, Permanent
About Focus Group
Focus Group is a £300m-revenue, 1,300-person technology services company backed by Hg Capital. Following our $1bn valuation in 2024, we're scaling rapidly — investing in AI, acquiring strategically, and transforming how we operate to serve 30,000 SME customers better than anyone else in the market.
This is not a business in maintenance mode. We're building something significant, and we need people who want to be part of that.
The Role
We're looking for a Change Management Lead to own the people side of our transformation programme — not just to write the plans, but to make sure change actually lands. That means holding project teams accountable, managing risk across the portfolio, getting hands‑on where it matters, and constantly improving how we do this.
This is a high‑visibility, high‑impact role working directly with our Head of Transformation. You'll be expected to bring structure, credibility, and pace — and to use AI as a genuine working tool, not a buzzword.
What You’ll Do
- Own change management across our transformation portfolio — ensuring every programme has a clear change plan, defined stakeholders, mapped communications and adoption activities.
- Hold project teams accountable for their change delivery — coaching them to build capability while never letting delivery slip.
- Deep‑dip into priority initiatives when needed — knowing when to get hands‑on and when to step back.
- Make sure change communications land — right message, right people, right time. You'll spot weak messaging and sharpen it.
- Coordinate the change champion network and keep key stakeholders informed, engaged, and prepared for what’s coming.
- Iterate and improve our change methodology — working with leadership to pressure‑test what’s working and fix what isn’t.
- Manage the change‑risk register — keeping it live, actionable and reviewed in governance (not dusted off before meetings).
- Use AI tools as a core part of how you work — to move faster, scale your impact, and do more with less.
What We’re Looking For
Essential:
- 2–4 years in a consulting, internal transformation, or dedicated change management role — not just BAU improvement.
- Full project lifecycle exposure: from ideation through business case, design, implementation, and sustaining change.
- Proven track record of delivering change that affected real people's day‑to‑day work — behaviours, processes, ways of working.
- Stakeholder management without authority — able to influence, push back, and hold people accountable through credibility and EQ.
- Structured, consulting‑style thinking — you break down complexity without overcomplicating it.
- Active AI user — you use AI tools in your work today and can demonstrate it. 'Open to it' doesn’t cut it here.
- Strong written and verbal communication — clear project updates, governance materials, stakeholder comms.
- Delivery orientation — your first instinct is ‘how do we get this done,’ not ‘let me design the perfect framework.’
Desirable:
- Experience in a B2B technology or managed services environment.
- Exposure to PE‑backed or rapidly scaling organisations.
- Familiarity with structured methodologies such as Prosci ADKAR or Kotter.
Why Focus Group?
We're at a genuinely exciting point — scaling fast, investing in our people, and building a business with real momentum. You'll have the scope to shape how we approach change across the organisation, the backing of senior leadership, and the opportunity to grow as we grow.
If you want to be where the action is, this is it.
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