Testing Manager
Rate: £400 per day
IR35 Status: Inside IR35
Contract Length: 12 months
Location: Hybrid, 2 days per week onsite in North London
Overview
A council is seeking an experienced Testing Manager to lead and assure end-to-end testing across multiple customer journeys. The role will focus heavily on CRM testing and integrations, alongside assurance for core application upgrades, including regression testing, release readiness and business assurance.
This is a hands-on leadership role. In addition to managing the test function, you will directly support integration testing activities, particularly across payment journeys, and maintain lightweight automation to support repeatable testing.
The contract is initially for 12 months to cover an existing Testing Manager who is currently on long term secondment.
Key Responsibilities
- Lead and manage the overall testing approach across CRM platforms, integrations and core system upgrades.
- Define and maintain the test strategy, including scope, plans, environments, resources and test data management.
- Oversee testing across all phases including system testing, integration testing, end to end testing, regression testing and user acceptance testing.
- Carry out hands-on integration testing where required, particularly across payment journeys including online payments, reconciliation processes, refunds and associated system updates.
- Create and maintain lightweight test automation scripts to support regression testing and reduce manual effort.
- Ensure traceability from requirements through to test scenarios, cases and exit criteria.
- Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers.
- Provide clear reporting on test progress, quality metrics, risks and release readiness to key stakeholders.
- Support business teams during UAT, including guidance on execution, defect logging and testing standards.
- Ensure consistent testing standards across digital services, contact centre and back office journeys.
Essential Experience
- Strong hands on experience managing test delivery across system integration testing, user acceptance testing, regression testing and end to end testing.
- Demonstrable experience testing CRM platforms and assuring testing for core system upgrades.
- Experience planning and executing integration testing, particularly across payment journeys such as payment gateways, callbacks, reconciliation and finance interfaces.
- Strong understanding of system integrations including APIs, middleware and data flows.
- Experience managing defects, coordinating resolution with technical teams and providing clear reporting.
- Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks.
- Experience using test and defect management tools such as ServiceNow or SAP Calm.
- Strong stakeholder management skills and ability to communicate quality and release readiness clearly.
- Ability to work independently, proactively and adapt to changing delivery priorities.
Desirable Experience
- Experience working within local government or council environments.
- Understanding of customer service platforms and case management systems used across councils.
- Knowledge of Verint CMpro or similar contact centre platforms.
- Exposure to building reusable automated regression test packs.
- Experience using AI or AI assisted testing approaches.
*Rates depend on experience and client requirements
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