A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague‑centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Maison Valentino is currently seeking a Store Director for our concessions within Harrods, London, one of the most prestigious and strategic locations in our global retail network.
This is a high‑impact leadership role that requires proven managerial maturity, strong commercial acumen, and a people‑ and client‑centric mindset.
Responsibilities
- Leading the performance of the concessions, ensuring the achievement of commercial targets and excellence in operational execution.
- Delivering an outstanding client experience, promoting the Valentino Client Journey, and strengthening relationships with both local and international clientele.
- Acting as a Brand Ambassador, representing the values of the Maison and reinforcing the brand’s visibility and presence within a highly strategic environment.
- Developing, motivating, and growing the team through structured coaching, regular feedback, and by fostering a collaborative and inclusive workplace culture.
- Analyzing KPIs and activating targeted action plans to drive performance improvements.
- Collaborating closely with corporate teams (Merchandising, Visual, HR, Retail) to ensure consistent implementation of brand and business strategies.
- Overseeing all boutique operations, including administrative processes, stock management, visual merchandising, and compliance with corporate procedures.
Qualifications
- At least 5 years of experience in Store Management or similar leadership roles, ideally within the luxury industry.
- A strong understanding of retail business dynamics and key performance indicators.
- Excellent people management, communication, and interpersonal skills.
- A strong client orientation and sensitivity toward delivering a personalized, high‑end service.
- A proactive mindset, strong organizational skills, reliability, and the ability to operate effectively in fast‑paced environments.
- A collaborative approach and the ability to influence decision‑making across corporate functions.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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