Senior Service Delivery Manager – Customer Hub

A local government authority in Sheffield is seeking a Service Delivery Manager to lead the Core Customer Hub. The successful candidate will be responsible for delivering high-quality, customer-focused services and overseeing a high-volume contact centre operation. Key responsibilities include strategic leadership, managing service performance through KPIs, and driving service improvements. The ideal candidate will have senior management experience and a strong understanding of multi-channel customer operations. This role provides flexible hybrid working opportunities.#J-18808-Ljbffr…