About the role
Network Systems Support Engineer is responsible for supporting the MUFG EMEA data network and all other aspects of networking including firewall and network infrastructure.
Key Responsibilities
- Incident Management: Take ownership of network related incidents and troubleshoot from first alert to resolution, displaying good customer facing skills when liaising with users, cooperating with other team members and internal teams, and liaising and taking charge of vendors for incident resolution.
- Administration: Maintaining and where necessary creating a full set of comprehensive network data diagrams and documentation.
- Project Support: Conduct project activities to specific timelines and deliver network data project tasks and objectives assigned to the team.
Skills and Experience
- Good understanding of ISO layers, IP addressing and subnetting
- Layer 3 path control, IPv4 redistribution, EIGRP based solutions
- OSPF based solutions, BGP based solutions, Layer 2 switching
- Cisco NX-OS, IOS
- Cisco ACI
- Cisco ISE
- Cisco Meraki
- VLANs, high availability
- Multicast
- Firewalls: Palo Alto, Check Point, Cisco ASA
- F5 BigIP
- Tetration
- Maintaining and monitoring network performance
- Troubleshooting a multi‑protocol system network
- Managing Cisco routing and switching
- Network security
Team Duties & Shift Pattern
Assist with support and maintenance of all NSS duties including data, security and infrastructure.
Work as per shift planned by MUFG to cover support and project delivery for after office hours, on call, and weekend working if required.
- Normal office hours Monday - Friday
- Participation in a shift pattern to cover support and project delivery (2 in 6 shifts): early shift starts at 7:00 am; late shift ends at 6 pm.
- Occasional bank holiday working as per business requirements.
- Weekend working as per business requirements.
Personal Requirements
- Excellent communication and interpersonal skills
- Ability to handle pressure during outages and systematically resolve issues
- Excellent problem‑solving skills
- Results driven, with a strong sense of accountability
- A proactive, motivated approach
- The ability to operate with urgency and prioritise work accordingly
- A structured and logical approach to work
- Attention to detail and accuracy
- Ability to perform well in a pressured environment
- Ability to manage constructive conflict effectively
- The ability to manage large workloads and tight deadlines
- Ability to communicate complex technical concepts to non‑technical persons at all levels
EEO Statement
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
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