Overview
Senior ITSM Engineer. Must have an Active DV Clearance. 4 Day weeks are available.
An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions.
Responsibilities
- Design, configure and deploy ITSM tooling solutions across secure environments.
- Produce build documentation, implementation plans and configuration standards.
- Support the optimisation and enhancement of enterprise ITSM platforms.
- Work closely with architects and delivery teams to ensure consistent tooling deployment.
- Ensure solutions align with ITIL service management processes and operational governance.
- Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments.
Skills and Experience
- Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine.
- Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification.
- Experience delivering secure, large scale ITSM tooling solutions.
- Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments.
- Experience with SQL, SQL Server clustering and PKI infrastructure.
- Scripting and automation experience using PowerShell, SQL, JavaScript or REST services.
- Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting.
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