Senior Banking Contact Center Solutions Architect

A global consulting firm seeks an experienced Contact Centre Solution SME in London to lead projects in contact center technology. The role demands expertise in omni-channel solutions, client stakeholder engagement, and strategic advising on innovations in customer service. The ideal candidate has over 8 years of experience with major platforms, such as Genesys and Amazon Connect. This position offers a hybrid working environment, allowing a blend of office and remote work.#J-18808-Ljbffr…