Overview
Based in Brixworth, Northamptonshire. Salary, £28.000 pa
Due to expansion of the IT Department we have an exciting role and are looking for candidates to join a thriving organisation who are at the forefront in the technology field.
Purpose of the role is to…
Responsibilities
- Provide IT operational support across the business for all IT services
- Co-ordinate the build, configuration and deployment of client hardware, profiles and applications, in both a hands-on and administrative capacity
- Maintain stock levels, asset management, licensing compliance and related documentation
- Balance priorities quickly and effectively whilst managing customer expectations
- Use a strong and broad ranging technical and customer focused background to deliver
- We need this person to (deliverables)
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
- Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines
- Exceed customer expectations whilst offering additional support and guidance to fellow Service Desk team members
- Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
- Develop successful relationships both within the team and with 3rd parties
- Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
- Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
- Champion change and drive service improvements
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