Job Title: Technical Services Manager
Reporting to: MEP Executive
Department: Operations
Job Profile:
The Technical Services Manager is responsible for all services issues of a technical nature and reports with the Project Manager to the Director responsible.
Key Deliverables & Responsibilities
Key Account Management
- Look to strengthen existing relationships you have with MEP/AVIT consultants and arrange/attend social events to strengthen those relationships.
- Actively participate in contacting new MEP/AVIT consultants and arrange meetings to discuss opportunities they may be working on prior to issue of PQQ/Tender.
Operational Excellence
- Actively participate in the Operational Excellence programme and look to innovate where possible.
- Promote Operational Excellence both internally & externally.
- Promote our company values externally.
- Participate in Technical Services Forums to contribute to knowledge sharing.
- Ensure maximum focus and effort is applied towards winning your next project.
- The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the business. The post holder will be expected to undertake other duties as appropriate and as requested by his/her manager.
- As the needs of the business change the above job profile, duties and location of the role within the Department of the business will be adjusted accordingly.
- All project staff will be expected to manage and report on the business sustainability and project goals.
Proposal Stage
During the proposal stage, the Technical Services Manager assists the Project Manager in preparing the Contractors’ proposals and technical services aspects of the proposal. The Technical Services Manager becomes involved at the proposal stage and is responsible for liaising with the project team regarding individual sections of the document. The Technical Services Manager shall liaise with the client team to establish relationship where possible. In conjunction with the Project Manager and bid team he must prepare the construction methodology, to ensure that the technical services content & strategy merge with the proposed construction sequence. These shall include as a minimum.
- Reviewing the details including design information, drawings, specifications and any information relating to the building itself ‑ scope interrogation.
- Arranging meetings with key supply chain members, obtain buy‑in, into the programme, engage with the Directors and secure their own most talented management teams.
- Arranging meetings with the Professional Team and forming early relationships by engaging and understanding the design briefs and project objectives.
- Review of all plant physical dimensions for incorporation into the logistics plan.
- Review & produce methodology to ensure safe installation approach.
- Review & identify key programme risks & mitigation measures.
- Review & production of commissioning strategy.
Pre‑Construction Phase
The Technical Services Manager is involved in the planning and procurement processes:
- Carry out handover from the technical services estimator.
- Produce the scope of works documents for inclusion in the sub‑contracts.
- Review the technical services procurement strategy (bundled/unbundled etc.).
- Liaison with the commercial manager to complete trade contractor document pack & supporting commercial manager to ensure compliant tender returns.
- Assist with the procurement process, assist with the Trade Contractor selection, attend Trade Contractor selection meetings, assist in start‑up, progress meetings, agree trade programmes and information, release schedules with Trade Contractors.
- Lead technical services start‑up meeting with the Trade Contractor to set expectation & provide operational templates for their completion.
- Prepare at the pre‑construction phase the Technical Services Strategy document outlining the key elements & dates of the technical services programme & methodology.
- Liaison with the Project Manager to produce the construction programme.
- Liase with Building Control, arrange review of technical delivery and record outcome.
- Prepare temporary electrical services plan.
- Review any existing base‑build services and interfaces with new installation.
- Arrange validation & commissioning checks and propose condition surveys as appropriate.
- Evaluate design information, review drawings and specifications.
- Advise on buildability and product selection.
- Identify long‑lead items or trades.
- Define Trade Contractor & professional team liaison for design team coordination & workshops.
- Produce the commissioning strategy & agreed witnessing plan with professional team.
Construction Stage
The Technical Services Manager is responsible for all technical aspects of the technical services installation in the project.
The Technical Services Manager is responsible & takes lead in the following activities:
- Monitors technical services Contractors’ performance, holds regular progress meetings with Trade Contractors, reviews progress of design, liaises with the Design Team, identifies and solves problems.
- Address problems with design and construction, quality and progress and solutions.
- Ensure benchmarking & quality control process is implemented.
- Attends weekly team meetings to report on the status of the technical services installation.
- Attends monthly meetings with the project manager to inform the monthly operations report.
- Attends the Client project meetings with the Project Manager.
- Provide technical support to the Construction Manager to implement & manage site installation.
- Carry out regular site inspections of the installation & issue corrective actions where necessary.
- Monitor the request, development and issue of Operation and Maintenance Manuals & ‘As Built’ information from Trade Contractors.
- Develop specialist and commissioning programmes with Trade Contractors, Planners and Construction Managers.
- Lead the commissioning process, complete the tracking schedules & agree schedules for witnessing.
- Coordinate Technical Services design team & Building Control inspections.
- Monitor the document control system with the design manager on the progress of information flow against the programme, highlighting risk to the Project Manager.
- Assist with practical completion, technical support coordination of snagging lists, technical support coordination of de‑snagging process, manage and witness commissioning, confirm completion of work and arrange final inspections, obtain O&M manuals and ‘As Built’ information, arrange and manage Client training.
- Proactively monitor project health & safety culture and behaviours, ensuring compliance with the Safety Management System.
Post‑Completion Phase
The Technical Services Manager is responsible for resolving any defects reported by the Client during the defects period, relating to technical services.
The technical services manager will attend the end of defects period meeting with the Project Manager.
Relationship Colleagues
- Proactive, diligent, able and willing to think ahead.
Values
- Job holder must understand the values of the business and respond positively.
- Ability to communicate positively and effectively.
- Structured approach: focused, thorough, high level of attention to detail.
Acknowledgement
This job description has been designed to indicate the general nature and level of the work performance by employees within this post.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications/experience required by employees assigned to the role. These may be subject to future amendments following appropriate consultation.
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