Domiciliary Care Branch Manager

About The Company

At Kingsley Healthcare, we are more than just a care home group – we are a proud, family‑run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values‑driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward‑thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About The Role

Kingsley Home Care is part of the wider Kingsley Healthcare Group, an established UK care provider with over 26 years’ experience delivering trusted, high-quality care.

Our Lowestoft branch is well‑established locally, with strong demand and a capable, close‑knit team that takes pride in delivering consistent, high standards of care. It’s a stable service with solid foundations and clear opportunity for further growth.

This is an opportunity to step into a leadership role where you can shape the direction of the branch and make a measurable difference to both clients and staff.

Find out more about Kingsley Home Care https://kingsleyhomecare.co.uk/

Reports to: Operations Manager/ Regional Operations Director

Key Duties and Responsibilities

• Lead and manage branch staff, fostering a positive work environment and supporting professional development.
• Participate in the branch on‑call rota, providing out‑of‑hours operational cover, managing incidents, supporting staff, and acting as the escalation lead for emergencies, safeguarding concerns, and service continuity issues.
• Oversee daily operations, including scheduling, client intake, care planning, and service coordination.
• Ensure regulatory compliance, quality assurance, and effective risk management across all services.
• Build client and community relationships, handling concerns, conducting assessments, and promoting services.
• Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities.

Skills and Attributes

• Previous management experience within a domiciliary care setting is essential
• Excellent business acumen with a strong desire to develop and grow the service
• Comprehensive knowledge of CQC standards
• Good leadership skills with the ability to communicate effectively
• Full UK driving licence

Education and Qualification

• Minimum NVQ Level 4/5 in Health and Social Care, or equivalent
• Kingsley Homecare HQ, Lowestoft, Suffolk
• Pay:: £45,000 per year
• Type: Permanent
• Shift: Salaried
• Excellent PRP
• Bonuses as the branch hours increase

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
• We’ll pay for your full DBS disclosure
• Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
• Excellent performance related bonus
• You will be rewarded with bonuses as the branch hours increase *
• 25 days annual leave plus bank holidays entitlement
• Consistent support from a dedicated Head Office Team
• Company Pension Scheme
• Employee Wellness Health Assured Benefit Program
• Employee Benefits & Discount Scheme

Your Right to Work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.

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