Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in‑house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we are at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.
Role
Account Director
Location
London
About The Role
Our team integrates closely with clients’ businesses, ensuring seamless collaboration and alignment with strategic priorities across multiple channels and workstreams. We champion delivering hard‑working, on‑brand creative and content at pace, leverage automation and AI tools, and are committed to continuous improvement in both process and creative output. With a blend of UK‑based and offshore talent, we offer flexibility, operational excellence and a culture of innovation, delivering work that is both effective and efficient.
Company Values
- High‑Performing: Maximizing effort and results through collaboration with an urgency to take action and make an impact.
- Respectful: Acting with integrity and humility, showing regard for stakeholders and colleagues.
- Entrepreneurial: Being innovative and accountable, taking risks and learning from mistakes to succeed long‑term.
- Informal: Being inclusive and non‑hierarchical – everyone is encouraged to be themselves and speak their mind, contributing to an engaging, friendly work environment.
- Transparent: Being open and honest with each other and external stakeholders, raising issues when difficulties arise.
What You Will Be Doing
- Work in true collaboration and be responsible for Brand Guardianship on projects to ensure that the client experience is as positive as possible.
- Lead a team and be the single point of contact, working independently while coordinating with regional marketing heads in the Americas and APAC.
- Collaborate closely with internal stakeholders to define and execute marketing strategy across business lines.
- Champion creative excellence and strategic thinking.
- Be present in the OLIVER office in Farringdon 3x per week to foster strong relationships and ensure seamless communication.
- Take overall financial control of accounts – profitability, accurate forecasting, late payment, fee negotiation – providing regular and timely reports to the Business Director.
- Own the execution of projects, run rates and client satisfaction through catch‑ups with job owners and the weekly account/project management WIP.
- Accountable for the delivery of growth targets for the account.
- Act as the escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps. Capture these issues, suggest improvements and work with the BD, Head of Operations or relevant department lead to rectify them.
- Negotiate to create win‑win compromises with clients on behalf of team members where needed.
- Identify new business opportunities through relationships, introducing Brandtech’s capabilities where appropriate.
What You Need To Be Great In This Role
- Previous experience working with a B2B client and/or a regulated industry where you understand high net‑worth decisions and finance.
- Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
- Excellent account leadership skills with developed financial and commercial acumen, creative judgement, strategic thinking, talent management and business growth.
- A proven track record of commercial growth across new and existing business.
- First‑rate communication skills, articulate in person and in writing, strong presentation skills and an innate rapport‑building ability.
- The ability to manage and develop junior team members.
- A clear understanding of all Brandtech group products and how to utilise this knowledge to the account’s advantage.
- Understanding of how to integrate with a client‑side team while maintaining a top‑tier agency service.
- Highly creative with the ability to generate ideas and practically contribute to studio output.
- Proficient with Microsoft Office and other related software.
- Experience in social and digital‑first accounts.
- Comfortable working in a hybrid environment, with regular in‑office presence to support team cohesion and client engagement.
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results‑focused to exceed expectations
Be actively pro‑inclusive and anti‑racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
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