We are hiring for a Senior Azure Support Engineer to join a growing business and be responsible for the maintenance and support of the Azure Cloud Environment that hosts SaaS web-based applications.
You must be British for Security Clearance reasons.
Responsibilities
- Monitor ST and MT environments for server performance, response times, error rates, etc.
- Detect and resolve database issues, stalled file processing, or misplaced storage objects.
- Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents.
- Provide third-line support for escalated customer cases, collaborating with development.
- Maintain uptime, performance, and scalability across all ST and MT deployments.
- Define and track service-level objectives (SLOs).
- Perform capacity planning for servers, databases, and storage, scaling resources.
- Identify systemic patterns causing downtime and implement fixes at scale.
- Build PowerShell scripts and automation (Azure Functions, Logic Apps).
- Automate environment health checks and reporting.
- Develop self-healing routines for recurring problems.
Technical Skills Required
- 3+ years in third‑line support, SRE, or cloud operations for enterprise SaaS.
- Proven track record in incident resolution and root cause analysis.
- Experience working with both multi‑tenant and single‑tenant cloud architectures.
- Strong background in supporting C#/.NET Core/MVC web applications with SQL Server backends and Azure Blob Storage.
- Proficient in SQL for investigation and remediation.
- Scripting and automation skills in PowerShell and/or C#.
- Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies.
- Experience in capacity planning, SLOs, and error budget management.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology and Engineering
Industries
Staffing and Recruiting
Location
Richmond Upon Thames, England, United Kingdom
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