Client Services Director – Shopper Marketing Agency – Leeds (Hybrid)
Are you a Client Services Director looking for an exciting new opportunity?
DNA Recruit are partnering with a Leading Shopper Marketing Agency to find a commercially driven Client Services Director to lead UK and EU growth from their Leeds hub (with regular travel to Newcastle).
This agency goes far beyond in-store POS and e-commerce assets. They specialise in shopper-led strategy, category development, retailer engagement and innovation – helping global brands win at the point of purchase and beyond. With offices across the UK and internationally, they deliver impactful, insight-driven solutions for major global clients.
This is a pivotal leadership role, reporting to the Managing Director, with responsibility for driving client growth, commercial performance and team development across a significant portion of the agency.
About the Role
Client Leadership & Growth
- Build and deepen senior client relationships, identifying long-term partnership opportunities
- Drive organic and accelerated growth across brand, category, engagement and innovation capabilities
- Lead annual planning, scope development and contract negotiations
- Partner with new business teams on pitches and onboarding
- Ensure the agency remains visible, trusted and strategically embedded within client organisations
Leading the Work
- Oversee output across your client group, ensuring exceptional standards and measurable impact
- Shape responses to complex briefs across brand, category, engagement and innovation
- Align agency work with broader client business objectives and retailer requirements
- Champion KPIs, measurement frameworks and ROI-led thinking
- Continuously elevate the role of shopper strategy within client businesses
Financial & Operational Management
- Own forecasting, budgeting and margin performance across accounts
- Ensure clear scoping, effective resourcing and on‑time, on‑budget delivery
- Identify and mitigate risks around scope, delivery and competitive activity
Team Leadership & Development
- Lead and mentor Account Directors, Account Managers and cross-functional teams
- Create a culture of accountability, collaboration and excellence
- Support career progression, performance management and succession planning
Agency Leadership
- Act as a senior voice shaping the evolution of client services within the agency
- Contribute to agency-wide initiatives and ways of working
- Role model values and champion a progressive, energetic culture
- Stay ahead of shopper marketing trends and retailer dynamics
Skills and Experience Required
- Significant shopper marketing agency experience
- Strong background across brand, category and retailer engagement projects
- Exceptional commercial acumen within an agency environment
- Outstanding account leadership and organisational skills
- Confident communicator and presenter at senior level
- Experience delivering digital, technology and content-led projects
- Comfortable managing multiple complex accounts simultaneously
- A natural relationship-builder with gravitas and energy
Salary & Details
- £70,000 – £85,000 per annum DOE
- Profit Share Bonus Scheme
Location: Leeds (Hybrid 3:2) with regular Newcastle travel
Job Reference: AW 11845
DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
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