Role description
Microsoft Dynamics 365 Business Analyst
Norwich, United Kingdom
Full time, permanent
We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimisation. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large-scale CRM modernisation and digital transformation initiatives.
The role
- Lead end-to-end business analysis across Dynamics 365 CRM programmes
- Engage stakeholders to capture requirements, facilitate workshops, and define as-is / to-be processes
- Translate business needs into functional requirements, user stories, and acceptance criteria
- Provide functional expertise across Dynamics 365 CRM modules:
- Sales
- Customer Service
- Customer Insights / Marketing
- Field Service (where applicable)
- Define standards for:
- Business Process Flows
- Case management, SLAs, queues
- Forms, views, dashboards, and automations
- Identify optimisation and automation opportunities using:
- Dynamics 365 native capabilities
- Power Platform (Power Automate, Power Apps)
- Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT
- Promote an OOB-first approach with controlled customisation
What you will bring
- Minimum of 15 years' IT experience with strong Business Analyst background
- Proven experience delivering Microsoft Dynamics 365 CRM solutions
- Strong understanding of:
- CRM business processes
- Dataverse concepts and data models
- CRM security and role models
- Experience working on large, complex CRM programmes
Nice to have skills
- Power Platform experience (Power Apps, Power Automate, Power BI)
- Experience in regulated industries (Banking, Insurance, Healthcare)
- Exposure to integrations and enterprise architecture discussions
- Microsoft Dynamics 365 / Power Platform certifications
Tools & Skills
- Tools: Dynamics 365 CRM, Dataverse, Power Platform, Azure DevOps, Jira, Confluence
- Skills: Business Analysis, Requirements Engineering, Process Modelling, Data Analysis, Change Management
Hurry & apply for a more detailed conversation with our Team!
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