Strategic Account Managers are responsible for managing and growing our highest propensity, strategic accounts. As a Strategic Account Director, you will spearhead revenue growth, forge robust relationships with senior executives, and deliver bespoke go-to-market strategies to cement long‑term partnerships with major corporate clients. This role is pivotal in driving customer lifetime value, bolstering our competitive edge, and aligning our solutions with the strategic objectives of our clients.
Key Responsibilities
- Strategic Relationship Building
- Cultivate and nurture trusted relationships with C‑level executives and key stakeholders in assigned major accounts.
- Act as a strategic partner, gaining a deep understanding of clients’ business models, objectives, and sector challenges to provide tailored solutions.
- Account Strategy and Delivery
- Develop and implement strategic account plans to drive revenue growth through upselling, cross‑selling, and contract renewals.
- Work closely with the Strategic Accounts Director to craft and present bespoke go‑to‑market strategies for high‑value deals.
- Revenue Growth and Client Retention
- Identify and capitalise on opportunities to expand account revenue, increasing share of wallet and customer lifetime value (CLV).
- Secure contract renewals and extensions to ensure enduring partnerships.
- Cross-Functional Collaboration
- Collaborate seamlessly with Sales, Marketing, Product, and Customer Success teams to align solutions with client needs.
- Champion the client’s perspective internally to shape product enhancements and service improvements.
- Monitor account health, engagement, and financial metrics (e.g., revenue growth, Net Promoter Score).
- Client Advocacy and Innovation
- Facilitate collaborative initiatives or co‑innovation projects with clients to deliver mutual value.
- Secure client endorsements, such as referrals or case study participation, to enhance our reputation.
Required Skills & Qualifications
- Experience in B2B tech sales or account management, with a proven track record of growing high‑value accounts (ideally £1M+ spend per year).
- Demonstrated ability to engage with C‑level executives and navigate complex corporate structures.
- Evidence of outstanding performance in current sales roles, consistently surpassing targets.
- Outstanding interpersonal skills, empathy, and a talent for building trust with senior stakeholders.
- Highly organised and process‑driven, with the ability to follow and optimise sales methodologies and account management frameworks.
- Skilled in orchestrating and managing complex partner and technology ecosystems across customer accounts.
- Proven ability to lead and coordinate virtual teams across the business, enabling them to deliver maximum value to strategic customers.
- Ability to align solutions with clients’ long‑term goals and stay attuned to industry trends.
- Strong grasp of client financials, market dynamics, and growth opportunities.
- Adept at navigating complex deal negotiations and influencing both internal and external stakeholders.
- Proficient in leveraging tools to analyse data, track performance, and spot trends.
- Compelling presenter, able to articulate value propositions to board‑level audiences with clarity and confidence.
- Proven ability to work cross‑functionally and thrive in a high‑performing team environment.
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